From Redrock Wiki

Permission groups determine what kind of access your staff have to various elements of TracCloud. Each group represents a set of permissions. Do you want this group to access the schedule? Which centers? Can they create students? Can they manage resources? These options and many more are available to modify in your permission groups.

From a profile perspective, this tab displays the groups assigned to the profile, allowing you to manage your staff permissions to ensure they only have the information they need, and nothing more. Groups can also be managed from their own dedicated list by going to Other > Other Options > Groups.

We can create a new, or add an existing permission group to the profile by clicking the hamburger icon. New group will prompt us to choose a name and which profile it’s assigned to. After saving, you will be brought to the settings menu where we can configure the permissions of this group.

Within each permission group, you will find multiple tabs to categorize different types of preferences. Details on each of these tabs and the preferences within can be found below.


Center Access


  • Color/Icon Code
Some of these options have multiple permissions based on the icon selected for each field. Click on the icon to cycle through the available options. The key for what each icon represents is within the preference name. For example, “Scheduling: View Sched and Edit All or View Sched…” in the screenshot below.

  • Scheduling
These are the center schedules that staff assigned to this group can view/manage.
Schedule Access Options
View Staff Schedule Edit Appts on Staff Schedule Edit Avails on Staff Schedule Book Avail on Dashboard
View Sched and Edit All Yes Yes Yes Yes
View Sched - Edit Avail Yes No Yes No
Search Availability Only No No No Yes
View Sched - No Edits Yes No No No
View Sched - Edit Appt Yes Yes No Yes

  • Only access own schedule
Restrict consultants in this group to only being able to access their personal calendar (for the centers they’re assigned to).

  • Prevent create new appointments
Prevents users in this group from creating new appointments, independent of the center view/edit choice.

  • Viewing, Logging, Reporting Visits
This determines which centers the staff in this group can view or record visits in. The View Visit - Hide Notes access option can be used to restrict this group from viewing or editing the notes field in visit records.

  • Show the Center Status Tab on Main Menu
The Center Status tab appears on the staff main menu and provides a brief summary of visit/appointment totals as well as how many students are waiting in each of your centers. This checkbox enables or disables this feature for staff in this group.

  • Allow user to access reports
This enables or disables access to reports. Some reports are restricted to certain User Levels independent of group, click here for more information.

  • Allow user to access payroll reports
This enables or disables access to payroll reports specifically. The above option also needs to be enabled for a staff member to view these reports. These reports are also only available to users designated as "Profile Admin" or higher.

  • Lists
You can choose which student lists this user group can view/edit. Just as with the center options, we can change the color of the squares to determine their level of access to each list (only search or search and edit).

  • Task Types
Which task types can this staff member view?

  • Notification Types
Which notification types can this staff member view?

  • Document Types
Which document types can this staff member view/edit? Editing permissions are required in order to upload documents.

User List


The User List contains all staff accounts that have been assigned to this profile. At a glance, we can see their name, email, and phone, but we can also click the entry to start editing their staff profile. We’ll go into more detail on this process in another article.

  • Move Selected Users to...
Allows you to easily select and move staff members to another permission group.

  • Delete Selected User(s)
Allows you to quickly select and delete staff members.



  • Show Consultant Location on Day Schedule
Displays the consultant’s location beneath their name on the day schedule view.

  • Show which student contact field on Schedule
Displays the student’s email or phone number in the top-left corner of appointments.

  • Allow user to override any scheduling rules
If this is checked, staff in this group will be able to bypass scheduling restrictions to book appointments for students regardless of the scheduling rules in place. A warning will still display notifying the user that they are booking beyond what a max appointment rule allows.

  • If this is a consultant, do not cause one on one availabilities to be converted to drop in on search results
If the related global preference to convert unbooked 1-on-1s to drop-ins is enabled, this checkbox makes the consultants in this group an exception. These consultants will no longer have their availabilities converted to drop-ins, their availabilities will simply disappear from the available time slots when the schedule no later than threshold is reached.

  • Allow user to generate a dynamic search appointment QR Code based on an existing search appointment link
If enabled, users in this group will be allowed to create dynamic QR codes for custom appointment links. More information on this feature can be found in the scheduling prefs article.

  • Only allow links for self
Continuing from the option above, this option prevents consultants in this group from creating availability links for other consultant's schedules.

Student / Visit Entry


Student Access Preferences

  • View/Edit Student using form [Standard/Brief]
This option affects what fields are visible in the General > Info tab of student profiles. Standard lets these staff members view student profiles as usual, with access to every field (based on global preferences and the options below). While “Brief” limits access to only a handful of fields, as seen in the comparison below.

  • Allow user to delete student records [Standard Only]
This determines if staff members in this group can delete student profiles. It is recommended to leave this unchecked for non-administrative groups.

  • Allow user to create prospective student requests
Allows users in this group to create prospective student records from the students listing. Requires additional configuration in global settings, click here to learn more.

  • Prevent mass emailing from Student Listing
This prevents these users from sending batch emails to multiple students at once.

  • Prevent Action Send Email to Single Student
This prevents users from sending emails to individual students.

  • Hide [field] of student
These options allow you to toggle certain fields on or off depending on what these users should have access to, such as IDs and phone numbers. Some of these are only available if the “View/Edit Student using form” option is set to “Brief.”

  • Show Student Flag Information (Flag Text)
This enables a "Flag Information" text field in the "Other Info" tab of student profiles. If data is entered in that field, a grey flag icon will appear next to the student's name on the students listing.

  • Hide [tab] of student
These options allow you to disable the additional tabs in student profiles. The "Campus" tab contains some preset fields that have been enabled in Student Entry Choices under Global Preferences, and the custom tabs can be renamed in that same menu. Other Info and all custom tabs exclusively contain custom fields.

  • Limit Student listings to the chosen list
This allows you to restrict the students viewable by staff in this group to only students on a specific student list.

Visit Access Preferences

  • Allow user to view student visit satisfaction & Allow user to view consultant visit satisfaction
If visit satisfaction questions are enabled in your profile's log in/out preferences, these options allow you to control which groups can access the responses that were recorded. View and Edit allows this group to change the satisfaction rating for visits, while View only allows them to access what was previously saved. No Access hides these fields entirely in visit records. The visit satisfaction question will still appear during logout if View/No Access is selected, these options only affect concluded visit records.

  • Allow user to send notes to coach/advisor
Provides these staff members the ability to initiate the Visit Notes email from visit records, and enables automatic sending of the Visit Notes email if it's configured to do so in your Profile Prefs.

  • Prevent log in/out from KIOSK and Log Listing
If checked, these staff members will not be able to log students in/out on the Kiosk or Log Listing pages.

  • Allow user to save changes to visit records (and which visits)
This controls whether or not these staff members can save changes to visit records. If enabled, you can specify if they can save changes to their own visits or all visits.

  • Allow user to delete visit records (and which visits)
This determines if staff members in this group can delete visit records. If enabled, you can specify if they can delete their own visits or all visits.

  • User may view which visits
This determines if these staff members can view all visits, only their own, or none.

  • User may view which work visits
Similar to student version of this option, but for work visits instead.

  • Show the Utilization Tab on Main Menu
Enables the Utilization widget, allowing quick access to recent visits from the dashboard. Consultant accounts will also have the ability to quickly filter to only their own visits. All visit access permissions are still used, this does not provide additional privileges, only faster access to these records.

  • Show the Status Charts on Main Menu
Enables access to Status Charts, essentially menu reports that you can run from the dashboard. Click here for more information on Status Charts.

  • Show the Watch Lists on Main Menu
Allows access to the Watch Lists from the dashboard. This only displays the lists that this group has access to. Click here for more information on Watch Lists.

  • Show the Tasks & Create Task on Main Menu
Enables access to the Create Task widget on the dashboard. Click here for more information.

Log In/Out


  • Allow user to create student when not found in Log in Lookup
If a student record isn’t found based on the ID entered on the Log Listing, staff members can be given the ability to immediately create a new account for the student they’re logging in. This is generally not recommended as it can lead to duplicate students being created if someone was entering the wrong identifier in the first place.

  • Show KIOSK for Generic All Profiles option
This adds an additional Kiosk option for these users that allows students to login to any Profile's center from the same Kiosk.

  • Lock all KIOSKs and Log Listings to IP Zone for this Group
This option allows you to restrict kiosk/log listing access based on IP address. You can define IP address zones or simply an "On Campus" IP address in system preferences. The default value of blank will not restrict access based on IP.

  • Allow user to log resources in and out
This allows these staff members to log resources in/out via a “Log Resource” button within the “Other” tab in the navigation bar.

  • Allow user to view what resource the student has logged out
This allows staff members in this profile view resources that students have logged out.

  • Allow consultant to login for work at their main menu
Provides consultant accounts the ability to login for work visits from the dashboard. This will appear as a clock icon in the navigation bar where they can initiate or conclude their work visit without going through the log listing or a kiosk.

  • Hide 'Is Work' for Quick Visits / Visit Entry
If enabled, these users will not be allowed to create quick work visits. Work visits must be recorded by logging in and logging out.

  • Allow consultant to login for work on KIOSK where the user logged in is themself
By default, staff members are not allowed to login for work visits on kiosks that they initiate. If this option is enabled, that restriction is lifted, allowing them to login for work on their own kiosks/log listings.

  • Allow staff to view work visits on schedule
If enabled, users in this group can view work time on the staff schedule, visualized as a red line overlaying availabilities. This can be restricted to only their own work visits, or all.

  • Log In to Work: On/Off Campus Restriction
Both of these options allow you to restrict whether or not this user can start a work visit from their dashboard depending on their IP address. After you designate an on campus IP address in your system preferences, you can set these preferences to one of 4 values:
No Restriction - No additional restrictions regardless of IP.
Only with Appointments - Can only login for work during an appointment or drop-in availability time, with the allowed login window being determined by No sooner than x minutes before appointment starts and No later than x minutes after appointment starts.
Only with Appointments same modality ('Off Campus' only) - Same as above, but only if the appointment or drop-in availability is online.
Appointments/Availability same Modality ('Off Campus' only) - Same to above, additionally including any availabilities even if unbooked.
Not Allowed - Block work visit login entirely for that IP zone.

Admin / Modules


  • Allow user to manage resources
Staff members can be granted the ability to modify resources here.

  • Table Access
This primarily determines which Listings these staff members can access. For example, you could entirely prevent a group from accessing the student listing, course listing, etc. Each table can be set to a different access level:
View Listing and Edit provides full access to this listing, along with editing permissions.
View Listing (No Edit) means that these staff can view the Listing page and the records within it, but can't save any changes.
Edit (No Listing) allows staff to edit records, but not browse the Listing page. A common example here would be Course Lists, where Consultants may be able to edit their own Course List, but you don't want them browsing to or editing others.
View Entry (No Listing) will prevent users from accessing the Listing or applying changes to individual records, but they are allowed to view individual records if provided a link.

  • Custom Views
Custom listing views can be shared to groups, allowing staff in this group to select these alternate views when needed.

  • Custom Searches
Custom Saved Searches can be saved and shared to groups.

Module Options

Controls which surveys these accounts have access to.

  • [ SAGE ] Allow user to view referrals on Dashboard
Adds a Referrals tab on the Dashboard providing quick access to referrals assigned to themselves, including information such as the Type, Date created, Date Followed-up, and Date Processed.

  • [ SAGE ] User may view which referrals
This option allows you to choose whether staff members can view all referrals or exclusively referrals they personally created.

  • [ SAGE ] Referral Type Access
This determines which referrals these staff members can access, including editing permission.

  • [ Q2 ] Q2 Module Group Access
This determines which Q2 Configs these staff members can access.

  • [ Text Alerts ] Allow user to view and edit the student field ‘Receive Text Alerts’
This option gives staff in this group the ability to enable or disable text alerts for students from the student’s profile.

  • [ Text Alerts ] Allow user to send SMS messages to students
This option provides staff the ability to send students messages directly, either from the Log Listing or the Student’s Profile under the “Actions” tab.

  • [ Text Alerts ] Allow user to send SMS messages to staff
Just like students, staff can also be sent SMS messages from their profile via the “Actions” tab. This option determines whether or not this option is available for staff in this group.



  • Prevent User from Creating Staff Records
If checked, these staff members will not be able to create additional staff accounts.

  • Prevent User from Editing Staff/Student Passwords
If checked, these users will not be allowed to set new passwords for students/staff.

  • Prevent User Viewing Grades
If checked, these users will be unable to view the grade field in registration records.

Add existing group

If you already have a group assigned to another profile (or no profile at all) that you want to provide profile access to, you can use the "Add existing group" utility. This allows us to provide staff members assigned to that group the ability to schedule and manage visits in centers outside of their own profile.

To accomplish this, click the hamburger icon again, and choose “Add Existing Group.” Next, select the group you want to add, which adds it to the list of groups. When clicking on this group (that still primarily exists in another profile), we’re given a restricted set of options, as it’s only displaying options relevant to this secondary profile.

  • Group Name
Changing the name here will also change its name in the primary profile.

  • Profile
This shows the primary profile this group is assigned.

  • Scheduling and Visits access
This is exactly the same as assigning center permissions in standard groups. This controls which centers staff members can view/edit visits and schedules in.