TracCloud: SAGE

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SAGE

SAGE (Student Alert and Group Events) is an additional module available for the Trac System. SAGE allows your faculty members to submit referrals, progress reports, or evaluations for the students enrolled in their courses. Based on the choices made while creating the referral, an automated email could be sent out to the student's assigned advisor, a professor, or otherwise, that way you and your staff can be as proactive as possible in helping your students.

You can think of SAGE like a three-step process.

1. Creation, a referral is submitted, emails are sent out.
These emails could be sent to advisors, professors, or the student themselves, notifying us of something the student may be struggling with.
2. Follow-up, more information is given, new emails are sent out.
The follow-up email lets relevant users know how this referral is going, what has been done, and what we are doing to help this student.
3. Resolution, a final email is sent out to wrap everything up.
Once the referral has been processed, we can fill out some additional information letting the relevant users know what we did to help this student.

Creating and Completing Referrals

There are multiple ways to create referrals for students, depending on which method best fits your campus workflow. Referrals can be created by faculty via the class roster, or by advisors or other staff from student profiles.


Faculty View: Roster Annotations

Student Profiles: Individual Referrals

Student Listing: Batch Referrals

Processing/Completing Referrals

Referrals Listing

SAGE Configuration

The following chapters of this wiki article will cover how you can create your SAGE referral types, including the reasons, recommendations, emails, custom questions, and more.


Creating SAGE Referral Types

Reasons & Recommendations

Custom Questions

Potential Email Recipients

Referral to Testing Center

Potential Actions

Automated Emails & Twig

Created, Followed Up, Processed

Permission Group Options

Reports

There are three SAGE-specific reports available in TracCloud, each providing a different way to view your referral data. These reports can be found in the Navigation Bar, under Reports > SAGE.


SAGE Referral Snapshot

SAGE Referrals by ??

Referrals by Student and Appointments/Visits

For information on purchasing the SAGE Module, reach out to sales@go-redrock.com
For SAGE functionality questions, reach out to helpdesk@go-redrock.com