TechInstall

The legacy Trac 4.0 version of TutorTrac/AdvisorTrac/FitnessTrac is no longer receiving updates and will be end-of-life in 2025. Click here to schedule a TracCloud demo or reach out to sales@go-redrock.com for migration pricing or contract details.

Click here or expand to see what's new in TracCloud

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New, easy to use interface
TracCloud features a modern, easy to use, and mobile-friendly interface, allowing you to easily find and manage your data as you need. Students, staff, and faculty will have a much easier time navigating through the system and accessing the data they need. The new dashboard offers many easy to access widgets to view and manage your data.

New Features
Export almost any report into Excel. Static and dynamic QR codes for touchless-kiosk environments. Unlimited custom data fields in student records, visits, appointments, and more. Customizable views of listing pages. Student timelines. Twig and HTML-supported emails and system messages. Customizable log listing and kiosk views. Center descriptions. New reports. Student success plans as a new module, along with work plans for staff. The full list of changes couldn't fit in this article, and more is being added all the time. Relating to the schedule specifically, you'll find a new appointments listing, availability badges, custom search appointment links and QR codes, unlimited customizable max appointment rules, asynchronous appointment support, and more.

Customizable
With Twig support, you can personalize system messages, upcoming appointment lists, emails, and more based on the users who are viewing/receiving them. From simple changes like greeting the user by name to completely changing an email based on if the related appointment was in-person or online, in a certain center, for a certain reason, even if a certain custom field in the student's profile has a specific value. This extends to the log listing and kiosks as well, where you can add or remove fields, rearrange the data that's displayed, and add custom formatting with HTML and Twig.

Faster
Rewritten from the ground up hosted on AWS, using a MySQL database, TracCloud is faster in every way. This performance increase compared to Trac 4.0 can be noticed throughout the entire system, with reports being especially improved. Even the biggest reports in TracCloud load within a few seconds.

Migrate Existing Data
Migrate your existing data from Trac 4.0, allowing you to pick up right where you left off. We'll work with you to plan out your migration, coordinating with your IT, and training your system administrators to get you started in TracCloud.

Click here to schedule a TracCloud demo!

Tech Documentation

• Installation

• Windows DEP

• Service Setup

• TLS Encryption

• Mail Server

• SSO Authentication

• Data Imports

• Barcode Scanners

• Trac 4.0 Updates

• Migrating to TracCloud

Installation and Server Options

The Trac application is very easy to install. The Trac application is completely self-contained and the database and application are installed to the same folder. The Trac application can run on any Windows Operating System 2012 or newer. Your server should have a minimum 2GB RAM and 5-15GB available space. Your installation footprint will be much smaller, but you want to account for file backups, data import files, long-term growth of your data file, and file attachments.

Server Requirements

The Trac server is developed as a completely self-contained unit and can be installed and set up quickly even if your department does not have the support of the IT Department. Note that the Trac engine is designed to use as much of the processor resources as available. You may see usage peak in the 80 and 90 percentile when the application is being utilized.

System Requirements
	Minimum	Recommended
OS	Any non-EOL version of Windows	Any non-EOL version of Windows
CPU	Passmark Single Thread Rating: 750	Passmark Single Thread Rating: 1100+
Cores	1	2
RAM	2GB	4GB
HDD	5GB available	15GB+ available (Based on DB size and how long backups & logs are stored for)

Installation Code

The Installation Code for your Trac application is generated for your unique installation. The code is partly based on your IP Address. The server IP Address MUST remain static for your installation code to remain valid and for your Trac application to continue to run.

Internal or External IP Address

The application can run off of an internal or external IP address, however, the type of access that is required will typically determine the address and domain where the Trac application is installed. If the application is not available off-campus, then students will not be able to schedule online appointments and staff will not be able to check information and run reports from anywhere.

Customizing the URL or Domain Name

All users access the Trac application through a web browser. By default, the URL will simply be the IP Address of the server (i.e. http://172.0.0.1) and the users will need to remember the IP Address or bookmark the address. Most will prefer to set up a DNS to access the site, such as http://trac.college.edu. The DNS is set up with the Network Administrators at your college or university.

Backup and Restoration

It is recommended that a daily backup be made of the Trac data file. This process may be handled by your campus' own software. There is a single data file that needs to be backed up and is found in your installation directory. If necessary, all of the Trac application files other than the data file may be reinstalled from CD or via download.

Moving to a New Server

Moving the application from one server to another can be a simple operation, but there are several factors that need to be kept in mind. Stunnel, Email Relay, cURL, and Winserv may need to be reconfigured on the new server, and a new activation code will be needed. We generally recommend scheduling a time to screen-share with us throughout this process, as we would be happy to assist in making this transition as smooth as possible. A time can be scheduled through our Training Request form (hover over 'Support' at the top of this page).

Installing on a Virtual Server

The Trac application runs fine in a virtual environment. Your virtual system must meet, or exceed, the minimum Server Requirements for your Trac application to function.

REDROCK SOFTWARE CORPORATION IS NOT LIABLE FOR LOSS OF DATA FOR ANY REASON

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