From Redrock Wiki

    The legacy Trac 4.0 version of TutorTrac/AdvisorTrac/FitnessTrac is no longer receiving updates and will be end-of-life in 2025. Click here to schedule a TracCloud demo or reach out to for migration pricing or contract details.

New, easy to use interface
TracCloud features a modern, easy to use, and mobile-friendly interface, allowing you to easily find and manage your data as you need. Students, staff, and faculty will have a much easier time navigating through the system and accessing the data they need. The new dashboard offers many easy to access widgets to view and manage your data.


New Features
Export almost any report into Excel. Static and dynamic QR codes for touchless-kiosk environments. Unlimited custom data fields in student records, visits, appointments, and more. Customizable views of listing pages. Student timelines. Twig and HTML-supported emails and system messages. Customizable log listing and kiosk views. Center descriptions. New reports. Student success plans as a new module, along with work plans for staff. The full list of changes couldn't fit in this article, and more is being added all the time. Relating to the schedule specifically, you'll find a new appointments listing, availability badges, custom search appointment links and QR codes, unlimited customizable max appointment rules, asynchronous appointment support, and more.


With Twig support, you can personalize system messages, upcoming appointment lists, emails, and more based on the users who are viewing/receiving them. From simple changes like greeting the user by name to completely changing an email based on if the related appointment was in-person or online, in a certain center, for a certain reason, even if a certain custom field in the student's profile has a specific value. This extends to the log listing and kiosks as well, where you can add or remove fields, rearrange the data that's displayed, and add custom formatting with HTML and Twig.


Rewritten from the ground up hosted on AWS, using a MySQL database, TracCloud is faster in every way. This performance increase compared to Trac 4.0 can be noticed throughout the entire system, with reports being especially improved. Even the biggest reports in TracCloud load within a few seconds.


Migrate Existing Data
Migrate your existing data from Trac 4.0, allowing you to pick up right where you left off. We'll work with you to plan out your migration, coordinating with your IT, and training your system administrators to get you started in TracCloud.


Click here to schedule a TracCloud demo!

Connect to a Mail Server
The Trac System allows anonymous, non-secure SMTP communication, but cannot inherently send authenticated, secure SMTP messages. If an Office 365 or Gmail mail server is used, in most cases, authentication will be required. In cases where authentication is required, we will need to configure a third-party application called email relay on the host server. Email Relay allows the Trac System to accept anonymous, SMTP connections, and then make the secure SMTP connection to Office 365 or Gmail.

If you need assistance configuring email relay, feel free to submit a ticket on our helpdesk or by emailing us at

Email Tool
The Email Tool is used to test and verify your Mail Server settings to allow the Trac System to send emails to users. The correct settings are confirmed when the emails sent through this screen are received. To test on your own, use the form to email yourself. When the correct settings are found, you will want to enter the correct Mail Server in the System Preferences. If authentication is required, a third-party mail relay application may be required (see above).


Mail Server & Port

The Mail Server is the IP Address or DNS for your Mail Server. The default port for the mail server is 25, but your system may utilize a different port. The Mail Server from your successful test needs to be entered in your System Prefs > "Mail Server" options menu.

If your mail server is using a port other than 25, then the Mail Server address needs to be entered in System Prefs with a :<portnumber> appended to the address. For example:

From Email Address
The From Email Address field is the email address from which the test email is sent.

To Email Address
The To Email Address field is the email address to which the test email is sent.

Email Subject Line
The Email Subject Line field is the subject of the test email.

Email Message
The Email Message field is the body of the test email.

Display Verbose Logging in Results
The Display Verbose Logging checkbox enables a detailed log of the mail process. This allows for troubleshooting if sending the email fails.