From Redrock Wiki

    The legacy Trac 4.0 version of TutorTrac/AdvisorTrac/FitnessTrac is no longer receiving updates and will be end-of-life in 2025. Click here to schedule a TracCloud demo or reach out to for migration pricing or contract details.

New, easy to use interface
TracCloud features a modern, easy to use, and mobile-friendly interface, allowing you to easily find and manage your data as you need. Students, staff, and faculty will have a much easier time navigating through the system and accessing the data they need. The new dashboard offers many easy to access widgets to view and manage your data.


New Features
Export almost any report into Excel. Static and dynamic QR codes for touchless-kiosk environments. Unlimited custom data fields in student records, visits, appointments, and more. Customizable views of listing pages. Student timelines. Twig and HTML-supported emails and system messages. Customizable log listing and kiosk views. Center descriptions. New reports. Student success plans as a new module, along with work plans for staff. The full list of changes couldn't fit in this article, and more is being added all the time. Relating to the schedule specifically, you'll find a new appointments listing, availability badges, custom search appointment links and QR codes, unlimited customizable max appointment rules, asynchronous appointment support, and more.


With Twig support, you can personalize system messages, upcoming appointment lists, emails, and more based on the users who are viewing/receiving them. From simple changes like greeting the user by name to completely changing an email based on if the related appointment was in-person or online, in a certain center, for a certain reason, even if a certain custom field in the student's profile has a specific value. This extends to the log listing and kiosks as well, where you can add or remove fields, rearrange the data that's displayed, and add custom formatting with HTML and Twig.


Rewritten from the ground up hosted on AWS, using a MySQL database, TracCloud is faster in every way. This performance increase compared to Trac 4.0 can be noticed throughout the entire system, with reports being especially improved. Even the biggest reports in TracCloud load within a few seconds.


Migrate Existing Data
Migrate your existing data from Trac 4.0, allowing you to pick up right where you left off. We'll work with you to plan out your migration, coordinating with your IT, and training your system administrators to get you started in TracCloud.


Click here to schedule a TracCloud demo!

Install the Trac Application as a Service

Installing the Trac application as a service allows the Trac application to run automatically without a user logged in to the server. This is often a requirement by IT Departments to prevent security issues with users remaining logged onto a server. When run as a service, your Trac application will also properly quit when the server computer is restarted, and then your Trac application will start automatically with the computer has booted.

Downloading Winserv
Winserv is a utility that installs, edits, manages, or deletes Windows Services. Winserv is available for download from Redrock Software.

Click to download Winserv

Place the winserv.exe file into your TutorTrac directory.

Using Winserv to Install the Trac Service
For the purposes of this instruction, the screenshots will display installing the TutorTrac application as a service. Interchange TutorTrac with your own Trac application. The Trac application files differ between products:
Product Application Name
AdvisorTrac Advisor.exe
FitnessTrac Fitness.exe
LabTrac LabTrac.exe
TutorTrac TutorTrac.exe

Open a Command Prompt window and navigate to your Trac application directory.

cd C:\TutorTrac

Now enter the following code to install the service. TutorTrac is the name of the service. C:\TutorTrac\TutorTrac.exe is the location and name of the Trac application.

winserv install TutorTrac C:\TutorTrac\TutorTrac.exe

Enter the following code to configure your Trac service to start automatically.

winserv configure TutorTrac -start auto

Enter the following code to change the display name of the service.

winserv configure TutorTrac -displayname "TutorTrac"

Enter the following code to add a description to your Trac service installation. This description is found in the Windows Services listing.

winserv configure TutorTrac -description "Add a description here"

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