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<!----------------------- Announcement ----------------------->
<div style="background-color: #D9EDF7 ; padding: 10px; border: 1px solid #BCE8F1;">
<div class="tcAnnouncement green" id='tca'>
[[File:6692113.png]]&nbsp;&nbsp;&nbsp;&nbsp;<span style="color:#31708F"><b>Not able to find an answer for your question? Start a conversation with us [https://go-redrock.kayako.com/ on our helpdesk]!</span></b>
{{#fas:newspaper}} [[TracCloud:_What's_New_for_2026-03|Click here]] to learn what's new in TracCloud for the month of March 2026.
</div><br>
</div>
<!-- announcement stops here -->
 
<!----------------------- Welcome Message ----------------------->
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<div style='text-align: center; margin-top: -1em;'>
==Welcome to the TracCloud User Manual!==
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<div style="float: left; margin-right: 1em;">
[[file:TracCloud_logo_full-color_REDROCK-01.jpg|280px|Image: The TracCloud logo.]]
</div>
This wiki contains documentation for TracCloud and its additional modules, such as [[TracCloud:_SurveyTrac|SurveyTrac]], [[TracCloud:_SAGE|SAGE Early Alerts]], [[TracCloud:_TextAlerts|TextAlerts]], [[TracCloud:_Success_Plans|Success Plans]], [[TracCloud:_Q2_Tables|Q2 Study Tables]], and more. To begin, select a page using the links below. If you have a question that can't be answered by the wiki, feel free to reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or by [https://helpdesk.go-redrock.com submitting a ticket.]
 
<div style="text-align: center; margin-top: 0.6em;">
 
<b>New Articles and Recently Updated</b><br>


<div style="float: left; width: 60%;margin-bottom: 2em;">
<b>
<inputbox>
[[TracCloudWhatsNew|{{#fas:newspaper}} What's New?]]
type=search
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width=24
[[TracCloud:_Career_Center_Management|{{#fas:briefcase}} Career Center]]
inline=true
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break=no
[[TracCloud:_Appointment_Invites|{{#fas:calendar-days}} Appointment Invites]]
buttonlabel=Search (TracCloud)
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placeholder=Search the TracCloud wiki!
[[TracCloud_Report:_Heatmap_Generator|{{#fas:table-cells}} Heatmap Generator]]
searchfilter="[[Category:TracCloud]]"
&nbsp;
</inputbox>
[[TracCloud_Report:_Resource_Checkouts_per_Visit|{{#fas:chart-bar}} Resource Checkouts per Visit]]
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[[TracCloud:_Attendance_Tracking|{{#fas:file-lines}} Assessments]]
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<div style="float: right; width: 35%;margin-bottom: 2em;">
<inputbox>
type=search
width=24
inline=true
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buttonlabel=Search (Trac 4.0)
placeholder=Search the Trac 4.0 wiki!
searchfilter="[[Category:Trac 4]]"
</inputbox>
</div>
</div>
<br><br>


<div style="float: left; margin-right: 1em; margin-bottom: 1em">
<!-- User Manual Contents -->
[[file:Wiki.png|220px|Image: The Redrock logo.]]
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===User Manual Contents===
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<div style="float: left; width: 23.8%; min-width: fit-content;">
{{TracCloudGuideBasicsTOC}}<br>
{{TracCloudGuideListingsTOC}}<br>
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<div style="float: left; width: 23.8%; margin-left: 0.975em; min-width: fit-content;">
{{TracCloudGuideProfileTOC}}<br>
{{TracCloudGuideHowToTOC}}<br>
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<big>Welcome to the Redrock Wiki! This wiki contains information pertaining to TracCloud and the previous Trac 4.0 iteration of TutorTrac, AdvisorTrac, and FitnessTrac. The Redrock Wiki also contains information related to modules, such as SurveyTrac, Whiteboard, SAGE, TextAlerts, and Q2 for both versions of the Trac System.<br><br>
<div style="float: left; width: 23.8%; margin-left: 0.975em; min-width: fit-content;">
{{TracCloudGuideGlobalTOC}}<br>
</div>


To begin, select the page you would like to view from the navigation bar at the top or from the selection below.</big><br><br>
<div style="float: left; width: 23.8%; margin-left: 0.975em; min-width: fit-content;">
{{TracCloudModulesTOC}}<br>
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<hr style="height:1px;border:none;color:#333;background-color:#333;" />
<div style='text-align: center'><big><u><b>TracCloud</b></u></big></div>
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[[File:TracCloud_logo_full-color-01.jpg|340px]]
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<div style="float: left; margin-left: 1em; margin-bottom: 0.7em">
 
<big>
<!-- Tech Docs -->
<i>Documentation:</i> [[TracCloudGuide|User Manual]] &#8226; [[TracCloudReports|Reports]] &#8226; [[TracCloudTech|Technical Documentation]] &#8226; [[TracCloudNewsInfo|Newsletters]]<br>
<div class="tcWidgetPage dashboard">
<i>Modules:</i> [[TracCloudSAGE|SAGE]] &#8226; [[TracCloudST|SurveyTrac]] &#8226; [[TracCloudWB|Whiteboard]] &#8226; [[TracCloudQ2|Q2 Tables]] &#8226; [[TracCloudTA|Text Alerts]]<br>
<div style='text-align: center; margin-top: -1em;'>
<i>Learn More:</i> [https://www.go-redrock.com/demo/ Schedule a Demo] &#8226; [https://www.go-redrock.com/help-support/request-training/ Request a Training]
===Technical Documentation===
</big></div>
</div>
</div>
<hr style="height:1px;border:none;color:#333;background-color:#333;" />
 
<div style='text-align: center'><big><span style="color:5c5c5c"><u>Trac 4.0</u></span></big></div>
<div class="categoryDynamic">
<div style="text-align: center; margin-left: 1em; margin-bottom: 0.7em">
{{TracCloudTechTOC}}
<big>
[[File:Tt_black.png|50px]] <i><span style="color:5c5c5c">Documentation:</span></i> [[User_Manual|User Manual]] &#8226; [[Reports:Main|Reports]] &#8226; [[NewsNewsletters|Newsletters]] &#8226; [[FAQ|FAQ]] &#8226; [[Tech_Docs|Technical Documentation]] &#8226; [[SAGE|Modules]]
</big></div>
</div>
</div>
<hr style="height:1px;border:none;color:#333;background-color:#333;" />


'''[[TracCloud:_Mail_Server|{{#fas:envelope}} Mail Server]]''':  By configuring TracCloud with a mail server, you gain the ability to send automated and manual emails. This would include confirmation and reminders for appointments, SAGE referral notices, batch emails, and much more.
'''[[TracCloud:_Student_Data_Import|{{#fas:file-import}} Data Imports]]''': Importing student data into TracCloud is an essential step in the configuration process. This typically includes student data and enrollment data, but can be expanded to include section schedule data and more.
'''[[TracCloudTechExport|{{#fas:file-export}} Data Exports]]''': Export data from your TracCloud instance for expanded reporting or for the purpose of synchronizing your data across different platforms.


<div style='text-align: center;'>
'''[[TracCloudTechSSO|{{#fas:key}} Single Sign-on]]''': By setting up a single sign-on service with TracCloud, you give your students, faculty, and staff the ability to login with their campus credentials rather than local accounts.
[https://helpdesk.go-redrock.com Helpdesk] &#8226; [https://www.go-redrock.com Main Website] &#8226; [[TracCloudChangelog|Recent TracCloud Changes]] &#8226; [[4.0 Recent Changes|Recent Trac 4.0 Changes]] &#8226; [[TracCloudStatus|TracCloud Status/Outstanding Critical Issues]]</div><div style='text-align: right;'>[[TracCloudInternal|<span style="color:#FFFFFF">Internal</span>]]
 
'''[[TracCloudTechBarcode|{{#fas:barcode}} Barcode Scanners]]''': Barcode scanners and card readers can be used to speed up the kiosk login process for students, requiring that they simply scan their card rather than manually type in their ID.
 
'''[[TracCloud:_Custom_URL|{{#fas:link}} Custom URL]]''': Optionally use your own domain name to connect to your TracCloud instance (e.g., trac.school.edu instead of traccloud.go-redrock.com/school).
 
</div>
 
<!---------------------- Reports -------------------->
<div class="tcWidgetPage dashboard">
<div style='text-align: center; margin-top: -1em;'>
===Reports===
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<div class="categoryDynamic collapsedDefault">
{{TracCloudReportsManagementTOC}}<br>{{TracCloudReportsPayrollTOC}}<br>{{TracCloudReportsRegistrationsTOC}} <br>{{TracCloudReportsScheduleTOC}}<br>{{TracCloudReportsSecurityTOC}}<br>{{TracCloudReportsStudentsTOC}}<br>{{TracCloudReportsModulesTOC}}
</div>
 
This portion of our wiki covers the individual reports available in the system, with descriptions and example screenshots showing what you can expect when you run the report on your own data. <b>Expand a category on the right to view the available reports.</b>
 
* '''Management''':  This category contains reports relating to class attendance, document usage, resources, and more.
 
* '''Payroll''': This category contains the primary payroll report in TracCloud, as well as a staff data report.
 
* '''Registrations''': This category contains reports relating to student registrations and grades.
 
* '''Scheduling''': This category contains reports relating to appointments, availabilities, and group rosters.
 
* '''Security''': This category contains reports about user accounts and permissions throughout TracCloud.
 
* '''Students''': This category contains reports about student data as well as student visits.
 
* '''Other Feature Topics''': This category is a collection of other report types relating to additional features and modules in TracCloud, such as SAGE, SurveyTrac, Success Plans, and more.<br><br>
 
<b>[[TracCloud_Report:_Favorites|Instructions on saving and automating favorite reports can be found here.]]</b>
 
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<!----------------------- Reach out to us ----------------------->
<div class="tcWidgetPage dashboard">
<div style='text-align: center; margin-top: -1em;'>
===Where to Find Us===
</div>
<div style="text-align: center">
<b>
[https://helpdesk.go-redrock.com {{#fas:circle-question}} Submit a ticket on our helpdesk]
&nbsp;
{{#fas:phone}} Call us at 480-752-8533
&nbsp;
[mailto:helpdesk@go-redrock.com {{#fas:circle-question}} Email us at helpdesk@go-redrock.com]<br>
&nbsp;
[https://www.go-redrock.com/demo/ {{#fas:circle-info}} Schedule a TracCloud or Module Demo]
&nbsp;
[https://www.go-redrock.com/help-support/request-training/ {{#fas:circle-info}} Schedule a Training]
&nbsp;
[https://www.go-redrock.com {{#fas:circle-info}} Visit our website]
</b>
</div>
</div>
</div>
</div>
<div style='text-align: right;'>[[TracCloudInternal|<span style="visibility:hidden;">Internal</span>]]
__NOTOC__
[[Category:TracCloud Manual]]

Latest revision as of 19:33, 24 April 2026

Click here to learn what's new in TracCloud for the month of March 2026.

Welcome to the TracCloud User Manual!

Image: The TracCloud logo.

This wiki contains documentation for TracCloud and its additional modules, such as SurveyTrac, SAGE Early Alerts, TextAlerts, Success Plans, Q2 Study Tables, and more. To begin, select a page using the links below. If you have a question that can't be answered by the wiki, feel free to reach out to us at helpdesk@go-redrock.com or by submitting a ticket.

User Manual Contents

Technical Documentation

Tech Documentation

Mail Server: By configuring TracCloud with a mail server, you gain the ability to send automated and manual emails. This would include confirmation and reminders for appointments, SAGE referral notices, batch emails, and much more.

Data Imports: Importing student data into TracCloud is an essential step in the configuration process. This typically includes student data and enrollment data, but can be expanded to include section schedule data and more.

Data Exports: Export data from your TracCloud instance for expanded reporting or for the purpose of synchronizing your data across different platforms.

Single Sign-on: By setting up a single sign-on service with TracCloud, you give your students, faculty, and staff the ability to login with their campus credentials rather than local accounts.

Barcode Scanners: Barcode scanners and card readers can be used to speed up the kiosk login process for students, requiring that they simply scan their card rather than manually type in their ID.

Custom URL: Optionally use your own domain name to connect to your TracCloud instance (e.g., trac.school.edu instead of traccloud.go-redrock.com/school).

Reports

Management


Payroll


Registrations


Scheduling


Security


Students


Other Feature Topics

This portion of our wiki covers the individual reports available in the system, with descriptions and example screenshots showing what you can expect when you run the report on your own data. Expand a category on the right to view the available reports.

  • Management: This category contains reports relating to class attendance, document usage, resources, and more.
  • Payroll: This category contains the primary payroll report in TracCloud, as well as a staff data report.
  • Registrations: This category contains reports relating to student registrations and grades.
  • Scheduling: This category contains reports relating to appointments, availabilities, and group rosters.
  • Security: This category contains reports about user accounts and permissions throughout TracCloud.
  • Students: This category contains reports about student data as well as student visits.
  • Other Feature Topics: This category is a collection of other report types relating to additional features and modules in TracCloud, such as SAGE, SurveyTrac, Success Plans, and more.

Instructions on saving and automating favorite reports can be found here.

Where to Find Us

Retrieved from "https://wiki.go-redrock.com/index.php?title=Main_Page&oldid=14907"