From Redrock Wiki

TracCloud is currently online and operating normally.


2024-07-11 - Reason drop-down on search availability widget not working on some TracCloud instances between 10:49am and 11:31am MST.

2024-05-31 - TracCloud job server down, causing automated emails and processes to run late.

2024-05-22 - 502 Bad Gateway error from 11:45am to 11:51am MST.

2024-04-23 - AWS errors preventing many features from working as expected. Resolved at 7:45am MST.

2024-04-22 - Appointment statuses not displaying in appointments over the weekend. Resolved on Monday at 8:29am MST.

2024-04-11 - Reminder emails not sending for some instances. Resolved at 5:32pm MST.

2024-02-15 - SAML error 500 preventing SSO login between 2:00pm and 2:30pm MST.

2024-02-13 - SAML errors preventing SSO login, resolved at 8:00am MST.

2024-02-12 - Registration lists displayed when booking appointments, logging in, etc not functioning correctly starting at 2:57pm. Most issues resolved at 3:13pm MST, quick visit section selection and badge section selection resolved at 3:57pm.

2024-02-02 - SAML SSO logins failing from 2:35pm to 2:49pm MST.

2024-01-25 - TracCloud displaying a 503 error between 1:51pm and 2:07pm MST.

2024-01-16 - 403 Forbidden error on certain records, resolved 7:02am MST.

2024-01-04 - 403 Forbidden error on Center, Group, and Staff records from 7:40am to 8:40am MST.

2023-12-13 - Users/kiosks being frequently logged out during system use. Resolved at 8:50am MST.

2023-12-12 - TracCloud error 500 from 11:15 to 11:20 MST due to PHP 8.2 issue.

2023-12-07 - TracCloud update not functioning as expected, reverted to previous version at 6:44am MST.

2023-11-27 - Palo Alto Networks incorrectly blocked TracCloud, clients using their firewall service lost access to TracCloud until PAN whitelisted

2023-11-02 - TracCloud error 500 from 1:10pm to 1:50pm PST.

2023-11-01 - TracCloud job server limitations, email address errors, and time zone issues. Resolved at 8:40am.

2023-10-31 - TracCloud error 500 from 2:10pm to 2:15pm PST.

2023-10-31 - TracCloud error 500 from 11:37am to 11:48am PST.

2023-10-27 - TracCloud job server limitations, causing automated emails and processes to run late.

2023-10-26 - TracCloud error 500 from 4:55pm to 5:15pm PST.

2023-10-06 - TracCloud errors and slowness from 9:50 to 10:20am PST.

2023-10-05 - TracCloud 500, 502, 503, 504 errors from 3:40 to 4:15pm PST.

2023-09-26 - TracCloud bad gateway error from 2:45 to 3:00pm PST.

2023-06-13 - TracCloud instances with custom URLs received error 500 from 3:15pm to 3:35pm PST.

Click to view older history.