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[[ | {{#fas:newspaper}} [[TracCloud:_What's_New_for_2026-03|Click here]] to learn what's new in TracCloud for the month of March 2026. | ||
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<div style="float: left; margin-right: 1em; | <!----------------------- Welcome Message -----------------------> | ||
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==Welcome to the TracCloud User Manual!== | |||
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[[file:TracCloud_logo_full-color_REDROCK-01.jpg|280px|Image: The TracCloud logo.]] | |||
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This wiki contains documentation for TracCloud and its additional modules, such as [[TracCloud:_SurveyTrac|SurveyTrac]], [[TracCloud:_SAGE|SAGE Early Alerts]], [[TracCloud:_TextAlerts|TextAlerts]], [[TracCloud:_Success_Plans|Success Plans]], [[TracCloud:_Q2_Tables|Q2 Study Tables]], and more. To begin, select a page using the links below. If you have a question that can't be answered by the wiki, feel free to reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or by [https://helpdesk.go-redrock.com submitting a ticket.] | |||
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<b>New Articles and Recently Updated</b><br> | |||
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<div | [[TracCloudWhatsNew|{{#fas:newspaper}} What's New?]] | ||
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[[TracCloud:_Career_Center_Management|{{#fas:briefcase}} Career Center]] | |||
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[[TracCloud:_Appointment_Invites|{{#fas:calendar-days}} Appointment Invites]] | |||
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[[TracCloud_Report:_Heatmap_Generator|{{#fas:table-cells}} Heatmap Generator]] | |||
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[[TracCloud_Report:_Resource_Checkouts_per_Visit|{{#fas:chart-bar}} Resource Checkouts per Visit]] | |||
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[[TracCloud:_Attendance_Tracking|{{#fas:file-lines}} Assessments]] | |||
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<div style='text-align: center | <!-- User Manual Contents --> | ||
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===User Manual Contents=== | |||
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{{TracCloudGuideBasicsTOC}}<br> | |||
{{TracCloudGuideListingsTOC}}<br> | |||
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{{TracCloudGuideProfileTOC}}<br> | |||
{{TracCloudGuideHowToTOC}}<br> | |||
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[[ | {{TracCloudGuideGlobalTOC}}<br> | ||
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{{TracCloudModulesTOC}}<br> | |||
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===Technical Documentation=== | |||
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{{TracCloudTechTOC}} | |||
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'''[[TracCloud:_Mail_Server|{{#fas:envelope}} Mail Server]]''': By configuring TracCloud with a mail server, you gain the ability to send automated and manual emails. This would include confirmation and reminders for appointments, SAGE referral notices, batch emails, and much more. | |||
'''[[TracCloud:_Student_Data_Import|{{#fas:file-import}} Data Imports]]''': Importing student data into TracCloud is an essential step in the configuration process. This typically includes student data and enrollment data, but can be expanded to include section schedule data and more. | |||
'''[[TracCloudTechExport|{{#fas:file-export}} Data Exports]]''': Export data from your TracCloud instance for expanded reporting or for the purpose of synchronizing your data across different platforms. | |||
'''[[TracCloudTechSSO|{{#fas:key}} Single Sign-on]]''': By setting up a single sign-on service with TracCloud, you give your students, faculty, and staff the ability to login with their campus credentials rather than local accounts. | |||
'''[[TracCloudTechBarcode|{{#fas:barcode}} Barcode Scanners]]''': Barcode scanners and card readers can be used to speed up the kiosk login process for students, requiring that they simply scan their card rather than manually type in their ID. | |||
'''[[TracCloud:_Custom_URL|{{#fas:link}} Custom URL]]''': Optionally use your own domain name to connect to your TracCloud instance (e.g., trac.school.edu instead of traccloud.go-redrock.com/school). | |||
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===Reports=== | |||
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{{TracCloudReportsManagementTOC}}<br>{{TracCloudReportsPayrollTOC}}<br>{{TracCloudReportsRegistrationsTOC}} <br>{{TracCloudReportsScheduleTOC}}<br>{{TracCloudReportsSecurityTOC}}<br>{{TracCloudReportsStudentsTOC}}<br>{{TracCloudReportsModulesTOC}} | |||
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This portion of our wiki covers the individual reports available in the system, with descriptions and example screenshots showing what you can expect when you run the report on your own data. Open a category on the right to view the available reports in TracCloud. | |||
* '''Management''': This category contains reports relating to class attendance, document usage, resources, and more. | |||
* '''Payroll''': This category contains the primary payroll report in TracCloud, as well as a staff data report. | |||
* '''Registrations''': This category contains reports relating to student registrations and grades. | |||
* '''Scheduling''': This category contains reports relating to appointments, availabilities, and group rosters. | |||
* '''Security''': This category contains reports about user accounts and permissions throughout TracCloud. | |||
* '''Students''': This category contains reports about student data as well as student visits. | |||
* '''Other Feature Topics''': This category is a collection of other report types relating to additional features and modules in TracCloud, such as SAGE, SurveyTrac, Success Plans, and more. | |||
<b>[[TracCloud_Report:_Favorites|Instructions on saving and automating favorite reports can be found here.]]</b> | |||
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<!----------------------- Reach out to us -----------------------> | |||
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===Where to Find Us=== | |||
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[https://helpdesk.go-redrock.com {{#fas:circle-question}} Submit a ticket on our helpdesk] | |||
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{{#fas:phone}} Call us at 480-752-8533 | |||
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[mailto:helpdesk@go-redrock.com {{#fas:circle-question}} Email us at helpdesk@go-redrock.com] | |||
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[https://www.go-redrock.com/demo/ {{#fas:circle-info}} Schedule a TracCloud or Module Demo] | |||
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[https://www.go-redrock.com/help-support/request-training/ {{#fas:circle-info}} Schedule a Training] | |||
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[https://www.go-redrock.com {{#fas:circle-info}} Visit our website] | |||
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<div style='text-align: right;'>[[TracCloudInternal|<span style="visibility:hidden;">Internal</span>]] | |||
__NOTOC__ | |||
[[Category:TracCloud Manual]] | |||
Latest revision as of 15:50, 23 April 2026
Click here to learn what's new in TracCloud for the month of March 2026.
Welcome to the TracCloud User Manual!
This wiki contains documentation for TracCloud and its additional modules, such as SurveyTrac, SAGE Early Alerts, TextAlerts, Success Plans, Q2 Study Tables, and more. To begin, select a page using the links below. If you have a question that can't be answered by the wiki, feel free to reach out to us at helpdesk@go-redrock.com or by submitting a ticket.
New Articles and Recently Updated
User Manual Contents
Getting Started / Basics
Listings
Profile Preferences
How to...
Global Preferences
Additional Features
Technical Documentation
Mail Server: By configuring TracCloud with a mail server, you gain the ability to send automated and manual emails. This would include confirmation and reminders for appointments, SAGE referral notices, batch emails, and much more.
Data Imports: Importing student data into TracCloud is an essential step in the configuration process. This typically includes student data and enrollment data, but can be expanded to include section schedule data and more.
Data Exports: Export data from your TracCloud instance for expanded reporting or for the purpose of synchronizing your data across different platforms.
Single Sign-on: By setting up a single sign-on service with TracCloud, you give your students, faculty, and staff the ability to login with their campus credentials rather than local accounts.
Barcode Scanners: Barcode scanners and card readers can be used to speed up the kiosk login process for students, requiring that they simply scan their card rather than manually type in their ID.
Custom URL: Optionally use your own domain name to connect to your TracCloud instance (e.g., trac.school.edu instead of traccloud.go-redrock.com/school).
Reports
Management
Registrations
Scheduling
Security
Students
Other Feature Topics
Career Center
Q2 Tables
Retention
SAGE
• Referrals by Student and Appointments/Visits
SurveyTrac
• Survey Response Rate Comparison
• Unanswered Staff/Faculty Surveys
Success Plans
Work Plans
Workshops
This portion of our wiki covers the individual reports available in the system, with descriptions and example screenshots showing what you can expect when you run the report on your own data. Open a category on the right to view the available reports in TracCloud.
- Management: This category contains reports relating to class attendance, document usage, resources, and more.
- Payroll: This category contains the primary payroll report in TracCloud, as well as a staff data report.
- Registrations: This category contains reports relating to student registrations and grades.
- Scheduling: This category contains reports relating to appointments, availabilities, and group rosters.
- Security: This category contains reports about user accounts and permissions throughout TracCloud.
- Students: This category contains reports about student data as well as student visits.
- Other Feature Topics: This category is a collection of other report types relating to additional features and modules in TracCloud, such as SAGE, SurveyTrac, Success Plans, and more.
Instructions on saving and automating favorite reports can be found here.