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Work Plans allow you to track staff progress in custom plans, similar to the functionality found in the Success Plans module for students. Each plan contains steps for staff to complete. Each step represents a type of task, such as visiting a center, responding to a survey, uploading a document, and more. Work Plans can additionally be chained together, prompting a new Plan to be created when one Plan is completed.
This article will go into detail on what options are available for managing your Work Plans, including how to create them, assigning Plans to staff, and reporting on that data.
Creating Work Plans
To create your first Work Plan, go to Other > Work Plans, which will take you to the Work Plans listing, then continue to the Hamburger menu > New Work Plan. Give your Work Plan a name and save, then review the following options.
Steps
- This is the name of the Work Plan that you will be assigning to staff. This is also visible to staff on the dashboard when viewing progress.
- Duplicate and edit this plan
- This will allow you to create a copy of this plan. For example, if you create new plans on a yearly basis, you can copy last year's plan as a starting point to edit this year.
- This option determines how the Due in Days field of your steps is calculated. Relative to Plan Start is the most common option, meaning that staff would have 5 days to complete the first step in the screenshot above starting when they were first assigned the plan. Relative to Term Start is based on the semester start date instead. If your term started on Jan 1st and the staff was assigned the Work Plan on the 2nd, they still need to complete the first Step by Jan 3rd. Fixed allows you to specify a static deadline for each Step.
- If this is checked, the Plan will be deactivated and won't be available to select going forward until it is reactivated. No data is deleted by checking this box, so this is preferred instead of deleting the entire Plan.
- Recompute all related plans' progress
- Clicking this will refresh all plans to ensure they are up-to-date. This is unlikely to be needed outside of specific use-cases, such as importing visits.
Click on the New Step button to create your first step. Based on which Step Type you choose, the rest of the options on this page can differ.
- Days from Plan Start or Date
- This allows you to specify when this step needs to be completed. You will specify the number of days if one of the relative Date Modes is used, or specify a due date date if the fixed Date Mode is chosen.
- This option is where you define what criteria must be met for the Step to be marked as completed. Depending on which option you choose, additional options will be made available to further specify what the staff must complete. E.g., if you select Visit as the type, you can set which Center the staff needs to visit.
- Work Visit - Based on the staff member's work visits. You can choose which Center(s), Reason, and Section/Course List must be selected for the visit to count towards Plan completion. "Required" and "Count" can be used to mark the step as completed when a staff visits a certain number of times or for a total duration. It's also possible to set a minimum duration to count towards step completion. Any fields that are left blank will not be used when determining if a visit counts towards the completion of the step.
- Consultation Visit - This is based on a staff member's visit with a student.
- Appointment - This is based on the staff member being booked for an appointment.
- Survey - This is based on the staff responding to a specified survey. Click here for more information on SurveyTrac.
- Document - The staff will need to upload a document of the specified type to an appointment for this to be marked as completed. Click here for more information on Documents.
- Task - Based on the staff member's completion of a task. Click here for more information on Tasks.
- Checkout - Based on staff member's resource usage. A Step of this type is completed when the staff checks out a resource matching the name and category entered here. Click here for more information on Resources.
- Notification - This is based on the staff member's acknowledgement of a notification. Click here for more information on Notification Types.
- Prompt - This appears as a highlighted question on the staff or supervisor dashboard. You can choose the question and the confirm button title, as well as allow the user to enter notes.
- Prompt / Confirmation Directed To
- If Step Type Prompt is chosen, this option determines who will see this confirmation (staff or supervisor).
File:3799967.png
- Override Step Description
- By default, a description for the step will be generated based on the fields entered on the previous tab. This field can be used to override this description if you want to enter something else.
- Override Confirmation for this Step
- By default, your steps will follow the Plan's Steps are Confirmed preference. This option allows you to override that for a specific step, requiring or not requiring that a staff member must confirm the completion of this step.
- If checked, the completion of this Step does not contribute to overall completion of the Plan. These Steps can still be used to initiate emails.
- Do not send completion/reminder emails
- This option prevents this Step from prompting emails to be sent.
- Show prompt to complete on dashboard
- This will show a reminder to the staff in the form of an announcement on the dashboard. The text here can also be customized if you want to provide more specific instructions.
Dashboard Display
Staff can be shown information about their Work Plans on their dashboard. The information and formatting contained here can be customized to more clearly inform staff of their Plan and show the current status of each Step. The screenshot below is the staff dashboard with the default display configuration.
The default value for this tab can be loaded by clicking the clipboard icon in the top-left corner of this menu. Both Twig and HTML can be used to personalize this. Header displays once at the top of this form, and is expected to contain instructions or details on their Work Plan. Line Display repeats for each Step the staff has been assigned, using Twig to determine if the formatting needs to change for each entry. Footer Display is the final block of text in this menu. If these fields are left blank, the Work Plan widget will not be shown on the staff dashboard at all.
Emails (PENDING)
Emails can be sent to users upon assignment and completion of a Plan, and to act as reminders for individual steps if the due date is approaching. These emails can utilize Twig to display additional information and add logic to the contents of the email itself. More information on Twig can be found here.
To create your first email, click the New Email button. This will show you the following menu where you can select your recipients, as well as specify the subject, body, and optional SMS text of this email. Sending SMS texts requires the TextAlerts Module. The Recipients field can use Twig tags such as {{Consultant.Email}} to automatically use the correct address.
The second tab within each email is Options, this can be used to determine the context that should prompt this email to send.
Manually Initiate Emails can be used to send reminder emails right now, rather than automatically overnight (05:00am).
Available Twig Tags:
Success Plans
| SuccessPlan.Name |
The name of your Success Plan
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| SPAssigned.DateStarted |
Start Date of the Success Plan
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| SPAssigned.DateCompleted |
Completion Date of the Success Plan
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| SPAssigned.DueDate |
Due Date for Success Plan
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| SPAssigned.Status |
The Status of the Success Plan (e.g., "In Progress")
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| SPAssigned.Percent |
The completion percentage of the Success Plan (e.g., 75)
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| raw |
The text that would appear on the student's main menu showing their progress in the plan.
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| SPStep.Sequence |
The sequence of the current Step
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| SPStep.Type |
The type of the current step (e.g., Visit, Task, etc.)
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| SPStep.DateOrOffset |
When this Step needs to be completed (number of days or static date based on Plan type)
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| SPStep.isOptional |
Whether or not the current Step is optional (1 or 0)
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| SPStep.isNoSendEmails |
Whether or not emails are disabled for this Step (1 or 0)
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| SPStep.isPromptOnDash |
Whether or not the prompt is set to display on the dashboard (1 or 0)
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| SPStep.DirectedTo |
Who the confirmation is directed to (0 = Student, 1 = Plan Staff, 2 = Plan Faculty, 3 = Step Staff, 4 = Step Faculty)
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| SPStep.OverrideRequireConfirmation |
Whether or not this step has been overridden to allow/disallow confirmation
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| SPAssignedStep.CompletedDate |
The completion date of your Success Plan Step
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| SPAssignedStep.DueDate |
The due date of your Success Plan Step
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| SPAssignedStep.CompletionOverride |
Whether or not the completion override option is enabled for this Step (1 or 0)
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| SPAssignedStep.StaffNotes |
Any notes entered by staff for this Step
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| SPAssignedStep.Confirmed |
Whether or not this Step has been confirmed (1 or 0)
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| SPAssignedStep.Index |
The number of the step, based on the order they were created in.
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Other
| {{Trigger}} |
The trigger that prompted this email to be sent (trigger_PlanStarted, trigger_PlanReminder1, trigger_PlanComplete, trigger_StepStarted, etc.)
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| {{ setResultActions('SendEmail', '0') }} |
If this action is reached (typically in a Twig 'if' statement), the email will not be sent
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| {{ setResultActions('FacultyID', '1') }} |
If this action is reached (in a Twig statement), the assigned Faculty will be changed to the sequence number specified here
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| {{ setResultActions('ConsultantID', '1') }} |
If this action is reached (in a Twig statement), the assigned Consultant will be changed to the sequence number specified here
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| {{ setResultActions('TermID', '1') }} |
If this action is reached (in a Twig statement), the assigned Term will be changed to the sequence number specified here
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| {{ setResultActions('NextPlanID', '3') }} |
If this action is reached (in a Twig statement), a new Success Plan will be assigned (for use in Chained Sub Plans)
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| {{ GetDatePlusDays(5) }} |
Get the current date plus the number of days specified in parentheses
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| {{ GetDateTimePlusDays(5) }} |
Get the current date AND time plus the number of days specified in parentheses
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| {{ createResultAction('createNotification', {'Type' : 1, 'Notes' : 'Sample Notes', 'StudentID': Student.Sequence, 'ForUID' : Student.UUID}) }} |
If this action is reached (in a Twig statement), the student will be sent a Notification. Enter the notification sequence where the '1' is in this example.
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| {{ createResultAction('createSurvey', {'SurveyID' : 1, 'StudentID': Student.Sequence, 'linkedUID' : Student.UUID}) }} |
If this action is reached (in a Twig statement), the student will be sent a Survey. Enter the Survey sequence where the '1' is in this example.
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| {{ createResultAction('createReferral', {'RefTypeID' : 1, 'StudentID': Student.Sequence, 'FacultyID' : 0, 'SectionID' : 0, 'ConsultantID' : 0, 'CenterID' : 0, 'ReasonsData' : [{"key": "###keyIndex###","reason": "Time management"}]}) }} |
If this action is reached (in a Twig statement), a SAGE Referral will be created for the student. Enter the Referral sequence where the "1" is in this example. Additional assignments can also be made.
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| {{ createResultAction('createAssignment', {'PotentialAssignmentID' : 1, 'StudentID': Student.Sequence, 'RegistrationID' : GetStudentRegID(Student.ID,'MAT100 0000 FALL%'), 'GradePoints' : 0, 'Comments' : 'Notes go here'}) }} |
If this action is reached (in a Twig statement), an Assignment will be created for the student. Enter the potential assignment sequence where the '1' is, and choose the section.
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| {{ createResultAction('createTask', {'TaskType' : 0, 'ForUID' : Student.UUID, 'StudentID': Student.Sequence, 'TaskName' : 'Test of Task Name', 'DueDate' : '2030-01-01', 'Completed' : 0 }) }} |
If this action is reached (in a Twig statement), a Task will be assigned to the Student. Enter the Task sequence where the '0' and choose a due date.
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| {{ createResultAction('updateStudent', {'Major' : 'Business', 'CustomData.cf_99' : "Text goes here' }) }} |
If this action is reached (in a Twig statement), student fields can be updated to the text specified here. Multiple fields can be edited at once (Major and Custom_99 in this example). Field names are case sensitive.
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Options
The second to last tab in your Work Plan Type is Options. This contains various options to fine-tune the functionality of this Work Plan.
- If checked, staff members will have the ability to enter notes on each step in work plan records.
- If checked, a staff member (typically the linked supervisor) will need to confirm the completion of a step before it's counted towards plan completion.
- Completion of Steps may be overridden
- This allows a staff member to specify a completion date for a Step even if the criteria hasn't been met by TracCloud's own process. For example, if a staff member handed in a physical document rather than uploading it in TracCloud, this can be used to mark that Step as completed anyway.
- Steps may be Completed Out of Order
- If this option is unchecked, steps must be completed sequentially to count towards plan completion. If checked, staff members can complete steps in any order.
- Plan / Step Reminder Options
- Multiple reminder emails can be sent as the due date of a step/plan approaches. Use these options to determine when those reminders are sent relative to the due date of each step/plan. Staff will only receive reminders for their current incomplete step. If they do not complete the step, they will not receive reminders for the next step until the previous step is marked as completed.
Chain a Sub Plan
Additional plans can be initiated based on the completion of the current plan. There are two options on this tab, Specific Sub Plan, which allows a simple selection of a follow-up plan to be chosen, and Conditional Sub Plan. The latter provides additional flexibility for determining if a Plan should be assigned, and what plan that should be.
{{ setResultActions('NextPlanID', '#') }} is used to assign a follow-up Work Plan in the case of a conditional sub plan. # should be replaced with the sequence number of the Plan you want to assign. This should be wrapped in Twig logic to determine your criteria for what new Plan should be assigned. More information on how you can utilize Twig can be found here.
Using Work Plans
Assigning plans to staff, providing access to your staff, and running reports.
Assigning and Managing Work Plans for staff
Plans can be assigned to individual staff from the Certifications & Work Plans tab of their profile. Click on Assign Work Plan to staff and choose the Plan type that you want to use. This page also lists the current and past Plans for this staff, including assigned/due date, completion status, term, and more. Clicking the pencil icon on the left provides quick access to that Plan's options.
After creating a new Plan for the staff (or opening an existing one), you will find the following options. This includes basic details about the staff, their plan details such as due date and progress, the assigned supervisor, term, and the individual steps.
The options available within each Step can differ based on your Plan options. Override Completion allows you to specify if and when a Step was completed, bypassing TracCloud's automated tracking. Completion Confirmed is used to confirm that this Step has been concluded, allowing it to count towards Plan completion percentage. Notes can be used for any purpose to record additional information regarding each Step.
Clear can be used to unlink the step from a related record, such as a visit. For example, if a visit was accidentally created for the staff causing a step to be marked as completed, you would need to delete the visit, clear the sequence number, and change the completed date to blank (mm/dd/yyyy). If the visit is not deleted (or modified in a way that no longer counts towards the step), it will be re-linked to the step upon saving.
Group Permissions
In order to give staff the ability to manage Work Plans, they must be given access to the Work Plans table. Go to Other > Other Options > Groups > [The group you want to modify] > Admin / Modules > Table Access > Add "Work Plans" & "Assigned Work Plans" > Save. Staff must have a user level of profile admin or higher to access either of these listings.
Staff and Faculty Dashboard
If a Work Plan has been assigned to a supervisor (another consultant who has access to the Work Plans table as detailed above), a new widget will be visible on their dashboard allowing quick access to assigned plans. This can be filtered by Status, Date, and Type. Each entry can be clicked on to view the full Work Plan entry page for further management.
Work Plans Report (PENDING)
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