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Our developers are always working to improve the Trac System, with fixes and improvements being released on a regular basis. This page of our technical documentation is going over everything you need to know to when it comes to updating your Trac System.
If Your Trac System is Hosted by Us
If we host your Trac System, updates couldn't be easier. We can update your system without any assistance from your IT department, we'll just need to know a date and time that we can bring your Trac System down (for up to 2 hours, but typically less), and we'll handle the rest. Our hours are 11:00am to 8:00pm EDT, Monday to Friday. Send us an email at helpdesk@go-redrock.com to get started.
If Your Trac System is Hosted On-campus
If you host your Trac System on-campus, we will need to schedule up to 2 hours of downtime and coordinate with your IT department to connect with someone who has admin access to the server.
Step 1) Schedule a Time
- Our hours here are 11:00am to 8:00pm EDT, Monday to Friday. Send us an email at helpdesk@go-redrock.com and let us know a few dates/times that work for you. Once we've settled on a time, we'll need to know how to get in contact with your IT personnel on that date. Depending on how you'd like to meet, you can provide us with a phone number or invite us to a conference room.
Step 2) Remote Access
- There's one last step before we can begin updates, we'll send your IT personnel two update files to place on the desktop of the server. Once that's ready, we can either access your Trac System server via VPN/RDP, or if that's not available, by screen-sharing with someone who has screen-share access to the Trac server. That way we can request keyboard/mouse control to begin updates.
Step 3) Updates
- Once we have access to the Trac System server, we're all set. At this point, we can mute ourselves or hang up the call as no further assistance will be required for now. Once updates have been finished, we'll give you a call back to confirm that your Trac System is back online.
How do I Know if My Trac System Needs Updates?
The easiest way to check is by engine date, go to Trac Navigation > Trac Man > Utilities and Prefs > Custom Utility. At the top of the tab, you'll see "Engine: <date>". The most recent version is dated 07/01/2022
What's Changed?
If you're updating from a 4.0 system or newer, there won't be any major changes. Mostly smaller changes, some new features, and bug fixes. You can find a full list of changes on our Recent Changes article.
Can We Migrate the Trac System to a New Server?
Moving the application from one server to another is a simple process, but does require assistance from a Redrock staff member. To schedule a migration call, you can request a time that works for you on our website, you'll just want to mention in the Comments field that this is specifically for a migration.
This process will include copying the Trac System folder along with any other related applications to the new server, adjusting a few settings, and running maintenance tools and updates. This process can take anywhere from an hour to several hours depending on the size of your database and the speed of your servers. We recommend scheduling this for a date and time when the Trac System is not being utilized to prevent any unexpected interruptions.
What are the System Requirements?
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