Q2 introduces some new concepts and terminology to the traditional Trac system.
- Q2 Center Queue – Any Q2 enabled Center is where students arrive and work dynamically spending time working independently and/or requesting help from Consultants one or multiple times for one or multiple subjects. Think of this as the “Primary Center” or “Main Center”.
- Table List – The center will have designated tables or rooms for the students, when the student requests help, they select the table or room they’re at for the tutor to easily locate the student.
- Q2 Center Visits – A single recorded interaction between a Consultant and Student. A student might have multiple Table Visits during a single visit to a Q2 enabled Center. Commonly referred as “Table Visits”, “Sessions”, “Study Tables”, “Q2 Tables”.
- Q2 Config – A pair of Q2 enabled Centers. “Center Visit” and “Table Visits”.
The student would access the Q2 raise-hand page via phone, tablet or computer. If they’re accessing this via their personal device, they can be emailed a link as they login or they can scan a QR code.
From this view, the student can virtually raise their hand to get help with a specified subject/reason.
Consultants would login via a specified link, once logged in, they will be brought to a screen where they can click a gear icon to select their config.
The “Queue Mode” allows staff to display all the students that are waiting to get help. Many campuses use this mode to show the list of students on a TV screen or Tablet in the center.
The “Available Configurations” will be listed for the consultant and they will be based on the consultants’ group settings.
On the left side, you will see all the students that are signed in the Center and any students that have raised their hand to receive help. Click on the grey square to raise the student’s hand, click on the orange icon to lower it.
On the right side, they can see the student they’re currently helping
Front Desk Staff
When logging a student into the Q2 center, it will prompt you to send an email with the raise hand feature to their Trac System email address, or a manually entered address.
Once received, the email will look like this:
Next, you would “Raise” the Students hand. This example is to show how admins and front desk staff can assist a student if the student has a question.
- Q2 Config Name – Displays in the “Available Configs” for Consultants.
- Q2 Center Queue – is the Main Center.
- Q2 Center Visits – is the Table Center.
- Ask Reason – Display the reason option a student hand is raised and when the consultants conclude the table visit.
- Ask Subject – Display the subjects when a student hand is raised and when the consultants conclude the table visit.
- Ask Notes – Display the “Notes” box when the consultants start the table visit and conclude the table visit.
- Confirm Subj/Rsn at Start – When the consultant starts a table visit, a window can display that allows the consultants to edit the Subject/Reasons and add notes.
- Prevent Consultant from Raising Student's Hand – This will remove the option for a consultant to raise or lower a student’s hand when they ask for help.
- Ask student if they want an email regarding Table Help procedures? – During the primary center login process, this enabled or disables the Table Help email prompt. If enabled, the student will be asked if the email on file is correct, if they want to manually enter a new email, or if they don’t want to receive anything. This will show up for students logging in on a Kiosk and when front desk staff members log them in.
- Table List – You can enter all the Table numbers, or Table Location that helps consultants identify where the student is located. The Table will display when a student hand is being raised.
Spaces cannot be included in the name of the table, as the table name is included in the URL. Underscores_are_fine.
- Instructions Email – This is where you can edit the email that is sent to the students when the students log in at the Kiosk, or if a front desk or admin signs them into the Main Center and opts to get an email about the Table help Process.
This requires the setting “Ask student if they want an email regarding Table Help procedures?” to be enabled.