TracCloud: User Manual

Contents

Basics

Listings

Profile Prefs

Global Prefs

Tech Docs

More Features

Welcome to the TracCloud User Manual!

If you're new to the system, start with the Basics tab and move forward from there. If you're looking for something specific, click on the relevant tab or select the specific article from the contents list below.

If you have a question that can't be answered by the wiki, feel free to reach out to us at helpdesk@go-redrock.com or by submitting a ticket.

Getting Started / Basics

• TracCloud Terminology

• Training Resources

• Schedule Management

• Recording Visits

• TracCloud Dashboard

Listings

• Students

• Attendance

• Appointments

• Availability Blocks

• Courses

• Course Lists

• Documents

• Faculty

• Outstanding Appt Requests

• Referrals (SAGE)

• Registrations

• Sections

• Staff

• Terms & Conditions

• Work Types

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• Custom Views

• Selection Tool

• Saved Searches

• Search Symbols

Profile Preferences

• General

• Centers

• Groups

• Staff & Consultants

   • Staff User Level

• Reasons

Prefs

   • Log In/Out

   • Log Listing Customization

   • Log Listing Message, etc

   • Schedule

   • Appointment Display

   • Emails

   • Center Description

   • Advanced Prefs

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• Twig Guide

How to...

• Change Semesters

• Create Non-Enrolled Courses

• Login as Another User

• Set Missed Appointments as Pending

• Keep Registrations Active

• Block Students from Booking Specific Consultants

Global Preferences

• System Preferences

• Search Availability Options

• General KIOSK Login Options

• Terms

• Student Entry Choices

• Student Photo Files

• Dashboard Charts

• Campus IP Address Blocks

• Student Lists & Watch Lists

• Document Types

• Task Types

• Email Templates

• Public / Admin Docs

• Skills / Accommodations

• Notification Types

• Welcome Messages

• Prospective Student Settings

• Confirm Bio

• Reports Management

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• Announcements

• Custom Fields

• Grade Groups & Assignments

• Tracking Staff Payroll

Reports

• TracCloud Reports Guide

TracCloud Technical Documentation

• Contents

• Mail Server

• Data Import

• Data Export

• Single Sign-on

• Custom URL

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• SFTP SSH Keys

• API

• Migration from 4.0

Additional Features

• TextAlerts

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• Q2 Study Tables

• SurveyTrac

• Whiteboard

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• Attendance Tracking

• Resources

• SAGE Early Alerts

• Success Plans

• TracFlow

• Work Plans

• Workshops

What's New?

• TracCloud Changelog