From Redrock Wiki

    The legacy Trac 4.0 version of TutorTrac/AdvisorTrac/FitnessTrac is no longer receiving updates and will be end-of-life in 2025. Click here to schedule a TracCloud demo or reach out to for migration pricing or contract details.

New, easy to use interface
TracCloud features a modern, easy to use, and mobile-friendly interface, allowing you to easily find and manage your data as you need. Students, staff, and faculty will have a much easier time navigating through the system and accessing the data they need. The new dashboard offers many easy to access widgets to view and manage your data.


New Features
Export almost any report into Excel. Static and dynamic QR codes for touchless-kiosk environments. Unlimited custom data fields in student records, visits, appointments, and more. Customizable views of listing pages. Student timelines. Twig and HTML-supported emails and system messages. Customizable log listing and kiosk views. Center descriptions. New reports. Student success plans as a new module, along with work plans for staff. The full list of changes couldn't fit in this article, and more is being added all the time. Relating to the schedule specifically, you'll find a new appointments listing, availability badges, custom search appointment links and QR codes, unlimited customizable max appointment rules, asynchronous appointment support, and more.


With Twig support, you can personalize system messages, upcoming appointment lists, emails, and more based on the users who are viewing/receiving them. From simple changes like greeting the user by name to completely changing an email based on if the related appointment was in-person or online, in a certain center, for a certain reason, even if a certain custom field in the student's profile has a specific value. This extends to the log listing and kiosks as well, where you can add or remove fields, rearrange the data that's displayed, and add custom formatting with HTML and Twig.


Rewritten from the ground up hosted on AWS, using a MySQL database, TracCloud is faster in every way. This performance increase compared to Trac 4.0 can be noticed throughout the entire system, with reports being especially improved. Even the biggest reports in TracCloud load within a few seconds.


Migrate Existing Data
Migrate your existing data from Trac 4.0, allowing you to pick up right where you left off. We'll work with you to plan out your migration, coordinating with your IT, and training your system administrators to get you started in TracCloud.


Click here to schedule a TracCloud demo!

Center and Reserve Blocks
Has there ever been a last-minute appointment that has come up? Now you are trying to figure out a quick way to “cancel” your day worth of appointments so that the students don’t get penalized by the permission rules in place. A fast and easy way to do that would be by placing a reserve block on the calendar. This block simple allows you to put a block over the scheduled appointments and “blocks” those permission rules.

By creating the availability block, this allows you to cancel the appointment and keep the data for reporting reasons. If instead the appointment was deleted, information on booked appointments and the students that booked them, would be lost. With that being said, availability blocks are a very convenient tool.

Let’s start by going to our schedule. Click on the Trac Man Icon and select schedule.



Once we have arrived at the schedule, we can check to see how our availabilities look. If we find a day that we’re are no longer available for, we can add an availability block to prevent anyone from booking an appointment and cancel an already scheduled for the day.


First click on the schedule and drag till the day’s schedule is completely covered by the new block.



Then uncheck the availability box at the top right corner of the new window. The availability block will now become a Reserve Block and we can enter the description of the block in the example we entered “doctors’ appointment”.

Once the information is correct, click on save and the new Reserve Block will appear on the schedule.


Now students will not be able to book appointments, and students that already booked will not be penalized for the missed appointment.

Now that we know how to create an availability block for one day, this can be used by tutors for any day they may become unavailable. Now let’s take a look at how an administrator might create a Center Block for spring break.

First go back to track navigation and hover over the magnifying glass, then click on center profiles.



Next, we click on our center profile, followed by clicking on the centers table and clicking on the subcenter we wish to create the block for.



Next, we go to the bottom of the page and select new. This will also allow us to see other availability blocks that were created in the past, if any.

Here we can adjust the time, date range, days of the week, and description. Finally, we can hit save.


Upon visiting the schedule, we can see that the Center Block has been created and can span for any length of time desired.


More Questions?
We hope that you found this article helpful, and as always if you have any questions about this or any other features, please feel free to let us know by emailing or by submitting a ticket.
Thank you for your continued support!