TracCloudStatus: Difference between revisions

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<!-- Green/Online: 7776411, Yellow/Issues: 8980804, Red/Down: 9329764 --><div style="text-align: center;">[[File:7776411.png|600px]]<BR><b>TracCloud is currently online and operating normally.</b></div>{{:TracCloudStatusHistory}}
It appears that customers who use Palo Alto Network Firewall are being blocked from accessing TracCloud at traccloud.go-redrock.com. For a short term solution IT can create a whitelist for either traccloud.go-redrock.com or the entire go-redrock.com domain. Since we are not a customer of Palo Alto Network we cannot seem to get in touch with them, which is getting in the way of resolving the issue long term. We would appreciate if one of the users can get us in touch with PAN for a discussion. We can be reached at 877-303-7575 x1 or at helpdesk@go-redrock.com.
</b></div>{{:TracCloudStatusHistory}}

Latest revision as of 10:59, 30 April 2024

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TracCloud is currently online and operating normally.

History:

2024-04-23 - AWS errors preventing many features from working as expected. Resolved at 7:45am MST.

2024-04-22 - Appointment statuses not displaying in appointments over the weekend. Resolved on Monday at 8:29am MST.

2024-04-11 - Reminder emails not sending for some instances. Resolved at 5:32pm MST.

2024-02-15 - SAML error 500 preventing SSO login between 2:00pm and 2:30pm MST.

2024-02-13 - SAML errors preventing SSO login, resolved at 8:00am MST.

2024-02-12 - Registration lists displayed when booking appointments, logging in, etc not functioning correctly starting at 2:57pm. Most issues resolved at 3:13pm MST, quick visit section selection and badge section selection resolved at 3:57pm.

2024-02-02 - SAML SSO logins failing from 2:35pm to 2:49pm MST.

2024-01-25 - TracCloud displaying a 503 error between 1:51pm and 2:07pm MST.

2024-01-16 - 403 Forbidden error on certain records, resolved 7:02am MST.

2024-01-04 - 403 Forbidden error on Center, Group, and Staff records from 7:40am to 8:40am MST.

2023-12-13 - Users/kiosks being frequently logged out during system use. Resolved at 8:50am MST.

2023-12-12 - TracCloud error 500 from 11:15 to 11:20 MST due to PHP 8.2 issue.

2023-12-07 - TracCloud update not functioning as expected, reverted to previous version at 6:44am MST.

2023-11-27 - Palo Alto Networks incorrectly blocked TracCloud, clients using their firewall service lost access to TracCloud until PAN whitelisted traccloud.go-redrock.com.

2023-11-02 - TracCloud error 500 from 1:10pm to 1:50pm PST.

2023-11-01 - TracCloud job server limitations, email address errors, and time zone issues. Resolved at 8:40am.

2023-10-31 - TracCloud error 500 from 2:10pm to 2:15pm PST.

2023-10-31 - TracCloud error 500 from 11:37am to 11:48am PST.

2023-10-27 - TracCloud job server limitations, causing automated emails and processes to run late.

2023-10-26 - TracCloud error 500 from 4:55pm to 5:15pm PST.

2023-10-06 - TracCloud errors and slowness from 9:50 to 10:20am PST.

2023-10-05 - TracCloud 500, 502, 503, 504 errors from 3:40 to 4:15pm PST.

2023-09-26 - TracCloud bad gateway error from 2:45 to 3:00pm PST.

2023-06-13 - TracCloud instances with custom URLs received error 500 from 3:15pm to 3:35pm PST.

2023-05-09 - TracCloud 503 error from 2:00pm to 2:10pm.

2023-05-08 - TracCloud slowness/errors due to failed maintenance over weekend, resolved at 1:30pm.

Click to view older history.

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