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TracCloud Technical Documentation

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TracCloud Custom URL
By default, we offer four different URL formats for your TracCloud instance, depending on which you prefer. These are listed below. (Default)

However, if you want to use your own domain (e.g., This requires some additional configuration in your DNS settings and coordination with Redrock Software. Two CNAME records will need to be created, is being used as an example below.

1. Create a CNAME pointing to our TracCloud URL. (any subdomain works, using 'trac' as an example here)
Pointing to:

2. Create a CNAME for AWS Validation.
This step requires a unique CNAME generated by Redrock software for you to use. The CNAME below is for example, and should not be used as your actual CNAME value.
Pointing to:

3. Inform Redrock that this change was made.
We have an extra step to perform on our end once you've updated your DNS configuration. Let us know once you've made the change listed above and we'll handle the rest.

When you're ready to start using your custom domain, reach out to us at with the URL you want to use, and we will provide the validation URLs along with specific instructions for your campus.