View source for TracCloud: Questions and Answers

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<div class="pageTitle">Common Questions and Answers</div>

This page covers frequently asked questions and suggested troubleshooting options.<br><br>

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<div style="float: left; margin-top: 0em; margin-bottom: 1em"><big><b>Why aren't my availabilities appearing in search results?</b></big></div><div class="mw-collapsible mw-collapsed"><br><br>
<div class="pageTitle">Troubleshooting Availability Searches</div>
{{:TracCloud:_Schedule_Management}}
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<div style="float: left; margin-top: 0em; margin-bottom: 1em"><big><b>How do I change semesters in TracCloud?</b></big></div><div class="mw-collapsible mw-collapsed"><br><br>
{{:TracCloud:_Semester_Changeover}}
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<div style="float: left; margin-top: 0em; margin-bottom: 1em"><big><b>How do I create non-enrolled courses in TracCloud?</b></big></div><div class="mw-collapsible mw-collapsed"><br><br>
{{:TracCloud:_Non-Enrolled_Courses}}
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<div style="float: left; margin-top: 0em; margin-bottom: 1em"><big><b>Why is this student/registration inactive?</b></big></div><div class="mw-collapsible mw-collapsed"><br><br>
{{:TracCloud:_Keeping_Past_Registrations_Active}}

With the above information in mind, you can now go to the student or registration records and check the following to gain more insight into why the record was deactivated.

<b>When was the record last imported? Was it imported today?</b>
:In student records this field is named "Last Imported" in the General -> Info tab.
:In registration records, this field is also named "Last Imported" and is located under the General Info tab.

<b>For registrations, is the term active? is the registration status/grade set to a value that causes it to be deactivated?</b>

<b>For students, are they on a [[TracCloud:_Terms|keep active/keep inactive]] list?</b>
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<div style="float: left; margin-top: 0em; margin-bottom: 1em"><big><b class="todo">Why can't a student, staff, or faculty sign into TracCloud?</b></big></div><div class="mw-collapsible mw-collapsed"><br><br>
<div class="pageTitle">Troubleshooting SSO Logins</div>

This section of the article will explain common sign-in errors and how you can troubleshoot them.

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<big>Permission Denied</big> | How this displays can vary significantly depending on what SSO implementation your campus uses.<br>
[[File:162635.png|800px]]<br><br>

This error indicates that the user does not have permission to access the TracCloud application. Your IT will need to investigate this further, no changes in TracCloud will resolve this error.

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<big>Access Denied</big><br>
[[File:23623523.png|800px]]<br><br>

This error means they've successfully authenticated via SSO, but TracCloud could not find an active account for them. This often means their account either hasn't been created, or was created with the wrong username. If you aren't sure what their username needs to be, continue to the next troubleshooting step as that details a method of checking this value.

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<big>Did not find [attribute] in response</big><br>
[[File:236236236.png|800px]]<br><br>

This error can appear if the attribute your TracCloud instance is configured to use was not received after the person signed in.

<span class="todo">need to finish this</span>

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If your question can't be answered by this article, feel free to reach out to us using the 'Support' tab at the top of this screen.

[[Category:TracCloud Manual]]
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