TracCloudWhatsNew2022-10-06 1

2022-10-06 | New Options for Late Cancellation Notices

If a student attempts to cancel an appointment within the time limit defined by your profile, it will be counted as a Missed appointment. Two new options have been added to your Profile Settings to further customize the behavior of this feature. Other > Other Options > Profiles > [Your Profile] > Prefs > Scheduling > Appointment Status and Management.

Status of late cancellation

If left blank, a late cancellation will be recorded as "CANCEL - MISSED" (or your Profile's version of the "Missed" phrasing). You can use this to change the phrasing of this status entirely, but make sure to include the word "Cancel" somewhere in the status otherwise TracCloud will not send a cancellation email or open the time slot for other students.

Additional text message for late cancellation prompt / warning

This is an optional additional message that displays to students when they are cancelling an appointment outside of your time restriction. This appears in addition to the standard "This will be marked as missed" notice.

TracCloudWhatsNew2022-10-06 1

From Redrock Wiki

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