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  • <big><b>Welcome to the 2023 Redrock Conference!</b></big> Thank you for participating in the 2023 Redrock Software Conference! We are excited to return to the Phoenix Chandler Hilt
    25 KB (3,649 words) - 16:00, 11 December 2023
  • 33 bytes (3 words) - 14:43, 5 December 2023
  • <big><b>Welcome to the 2024 Redrock Conference!</b></big> Thank you for participating in the 2024 Redrock Software Conference! We are excited to return to the Phoenix Chandler Hilto
    7 KB (923 words) - 14:17, 25 March 2024
  • 33 bytes (3 words) - 14:43, 5 December 2023

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  • <code>traccloud.go-redrock.com/SCHOOL</code> (Default)<br> ...s some additional configuration in your DNS settings and coordination with Redrock Software. Two CNAME records will need to be created, <b>school.edu</b> is b
    2 KB (325 words) - 10:52, 15 November 2023
  • By default, Redrock will provide a single username and password to access your campus SFTP dire '''id_rsa.pub''' is your public key, which should be provided to Redrock Software.
    2 KB (349 words) - 10:53, 15 November 2023
  • [[Redrock_Conference_2024|2024 Redrock Conference]]
    650 bytes (82 words) - 17:37, 23 February 2024
  • ...are Conference will be held from April 3 to April 5, 2024! [https://www.go-redrock.com/conference/ Click here for more information.]</b> <h2 style="margin:3px; font-size:120%; font-weight:bold;">Welcome to the Redrock Wiki!</h2>
    4 KB (530 words) - 12:36, 21 March 2024
  • | style="vertical-align:top; font-size:100%; " | Redrock tech support and your campus IT contact will need to work together to set u ...uires some communication between your campus authentication server and the Redrock SAML Proxy server.
    6 KB (880 words) - 11:19, 26 March 2024
  • ...ach out to your assigned Redrock contact. This entire page only applies if Redrock doesn't already host your Trac 4.0 system.
    1 KB (199 words) - 16:58, 24 April 2023
  • If you are HOSTED by Redrock the updates are super easy to take care of – all we need is to decide on ...lication that allows mouse and keyboard control. Once we are connected the Redrock Tech will apply the latest the updates and once completed, we will bring th
    4 KB (716 words) - 11:08, 26 March 2024
  • <big><b>Welcome to the 2024 Redrock Conference!</b></big> Thank you for participating in the 2024 Redrock Software Conference! We are excited to return to the Phoenix Chandler Hilto
    7 KB (923 words) - 14:17, 25 March 2024
  • We can be reached at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] '''With Redrock Software's Assistance'''
    7 KB (1,086 words) - 10:54, 15 November 2023
  • ...mail servers are natively supported in addition to standard SMTP servers. Redrock Software can assist in setting up your mail server if preferred, instructio ...o: example@school.edu." Reach out to [mailto:sales@go-redrock.com sales@go-redrock.com] for more information.
    5 KB (814 words) - 10:40, 16 February 2024
  • ...eciding on an identifier, this cannot be changed without the assistance of Redrock software. Photos must be uploaded as .png or .jpg files.</span><br><br> .../b> in the 'Name of Student Photo File' field. In either case, [https://go-redrock.kayako.com/ reach out to us for assistance in setting this up].
    2 KB (241 words) - 11:51, 15 November 2023
  • ...splay information on new features and upcoming events. Feed is provided by Redrock Software. Used only by Redrock Software. Will force the application to reload certain pages after updates
    4 KB (593 words) - 11:05, 26 March 2024
  • <big><b>Welcome to the 2023 Redrock Conference!</b></big> Thank you for participating in the 2023 Redrock Software Conference! We are excited to return to the Phoenix Chandler Hilt
    25 KB (3,649 words) - 16:00, 11 December 2023
  • ...stem, create a CNAME record pointing to <span style="color:red">rscprxy.go-redrock.com</span> and provide an Apache X509-compatible certificate and key to us. ...nel) may be installed on your Trac System server. The latter is what we at Redrock are able to offically support.
    8 KB (1,175 words) - 11:19, 26 March 2024
  • ...il you receive an Activation Code from Redrock Software. Email HelpDesk@Go-Redrock.com with the Sequence number found at the top of the Center Profile record.
    2 KB (249 words) - 11:20, 26 March 2024
  • ...these options but aren't confident or comfortable using them, reach out to Redrock Software for guidance. ...system has many duplicate records that need to be addressed, reach out to Redrock Software for assistance as we may be able to automatically merge records fo
    5 KB (816 words) - 11:59, 15 November 2023
  • Happy holidays from Redrock Software!
    2 KB (306 words) - 17:24, 30 November 2023
  • # Email the scanned data to [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] along with the matching Student ID or Barcode Redrock Software will use the supplied information to create a script that will mod
    5 KB (803 words) - 11:03, 26 March 2024
  • ...t Time, Location, etc…(contact Redrock support for more details support@go-redrock.com) ...(for this example, 38,824 students). If such a situation does occur, email Redrock for assistance.
    8 KB (1,350 words) - 11:10, 26 March 2024
  • ...assword for your users and students to log in to the Trac system, however, Redrock Software Corporation recommends utilizing and LDAP, Active Directory, or ot ...entication system. When the correct settings are found with the LDAP Tool, Redrock Software will need a screen shot of the correct configuration settings to c
    5 KB (908 words) - 11:06, 26 March 2024
  • ...ilize this, reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com]<br><br>
    5 KB (769 words) - 12:33, 15 November 2023
  • The Redrock Newsletters give users a focused look at unique Trac System features or uti ...Helpdesk@Go-Redrock.com] or by submitting a ticket on [https://helpdesk.go-redrock.com our helpdesk].
    2 KB (306 words) - 11:08, 26 March 2024
  • '''''Show Visit Scans Batch Import (customization required by Redrock Software)'''''<BR /> ...ty to enter Batch Visits through the Batch Scan Utility. Email helpdesk@go-redrock for more details.
    7 KB (1,076 words) - 11:05, 26 March 2024
  • *Current Maintenance Agreement with Redrock Support ...does not meet these requirements, a discussion between your campus’ IT and Redrock Software may be needed to make sure the correct connections are being made.
    8 KB (1,425 words) - 11:08, 26 March 2024
  • Note: Redrock will need to update your school’s import script in order to use Custom Fi
    3 KB (430 words) - 11:06, 26 March 2024
  • ...nages, or deletes Windows Services. Winserv is available for download from Redrock Software. [https://www.go-redrock.com/downloads/winserv.exe Click to download Winserv]
    4 KB (520 words) - 11:19, 26 March 2024
  • ...ress may be a static email address, or it might be a script tag created by Redrock Software specific to your purposes.
    3 KB (522 words) - 11:19, 26 March 2024
  • ...settings. You should only edit Advanced Preferences under the direction of Redrock Software.
    3 KB (474 words) - 11:21, 26 March 2024
  • ...or university only uses an alphanumeric term code, then you can work with Redrock Software Corporation on a translation for your terms. The LoginLinkData setting controls a Campus and Redrock info boxes on the Default Login Screen. The boxes can be displayed or hidde
    20 KB (3,178 words) - 11:20, 26 March 2024
  • ...ist]] in this section. This feature requires additional configuration from Redrock Software, reach out to us using the support links at the top of the page if
    5 KB (710 words) - 12:39, 18 March 2024
  • A header row is required, and custom fields must be coordinated with Redrock Software to ensure assignment to the correct data field.
    4 KB (640 words) - 16:22, 11 December 2023
  • A header row is required, and custom fields must be coordinated with Redrock Software to ensure assignment to the correct data field. ...tration.Grade||A40||||The final grade/withdraw code for this registration. Redrock will require a list of possible grades/codes to properly set this up.||B+
    10 KB (1,449 words) - 12:31, 23 February 2024
  • ...or pricing information, reach out to [mailto:Sales@go-redrock.com sales@go-redrock.com]. For information on migrating your Trac 4 data to TracCloud, [[TracClo ...to Friday. Send us an email at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] to get started.
    4 KB (751 words) - 11:19, 26 March 2024
  • Redrock staff will create a customization for the fields that will be included in t Disable Redrock Support accounts
    13 KB (1,951 words) - 11:20, 26 March 2024
  • ...rch criteria be defined properly and without typographical errors. Contact Redrock Software for a correct definition to enter in this field for your special s
    6 KB (937 words) - 11:04, 26 March 2024
  • | style="vertical-align:top; font-size:120%; padding:30px 0px 0px 0px;" | '''REDROCK SOFTWARE CORPORATION IS NOT LIABLE FOR LOSS OF DATA FOR ANY REASON'''<br />
    6 KB (914 words) - 11:20, 26 March 2024
  • ...) of the file has changed since the last import, your IT will need to send Redrock a sample file to create or update your import script.
    6 KB (951 words) - 11:09, 26 March 2024
  • ...bject of your Student Reminder email messages. Here is an example from our Redrock Demo site that illustrates the ability to use email codes within the subjec ...t of your Student cancellation email messages. Here is an example from our Redrock Demo site that illustrates the ability to use email codes within the subjec
    17 KB (2,434 words) - 11:04, 26 March 2024
  • ...FAQs) has been compiled through the emails and phone calls received by the Redrock Support Team. These questions and answers are not organized in an ordered f ...ng CAS, SAML, or LDAP. This integration is customized by Redrock Software. Redrock Software would work with your campus IT Dept to fully integrate the Trac ap
    39 KB (6,489 words) - 11:05, 26 March 2024
  • ...ons of Consultant choices. Contact Redrock Support for details (support@go-redrock.com) ...ations of Center choices. Contact Redrock Support for details (helpdesk@go-redrock.com)
    16 KB (2,613 words) - 11:07, 26 March 2024
  • ...a sample data file and send it to Redrock Software Corporation (support@go-redrock.com). Acceptable data file formats are tab delimited (ASCII), comma delimit
    6 KB (1,010 words) - 11:04, 26 March 2024
  • ...rock support for more details in regards to Barcode scanners – helpdesk@go-redrock.com)
    7 KB (1,139 words) - 11:06, 26 March 2024
  • ...Whiteboard Module (contact Redrock support for more details – helpdesk@go-redrock.com). The Whiteboard Management Utility can be accessed through the TracMan
    8 KB (1,260 words) - 11:05, 26 March 2024
  • .... Contact Redrock Support for additional details or questions (Helpdesk@go-redrock.com).
    7 KB (1,178 words) - 11:18, 26 March 2024
  • ...r [[TracCloudTechSSO|SSO authentication]]). Coordinate with your IT and/or Redrock Software to determine what your username format should be (e.g., ID number,
    10 KB (1,446 words) - 10:46, 27 December 2023
  • Once SurveyTrac has been purchased, Redrock Software will need to be notified in order to activate the Module on your T ...ny other features, please feel free to let us know by emailing Helpdesk@go-redrock.com or submitting a ticket. Enter any comments below.
    8 KB (1,287 words) - 11:09, 26 March 2024
  • ...municating concepts to your users and can aid when receiving help from the Redrock team. This article outlines some of the terminology used in TracCloud, with
    9 KB (1,500 words) - 10:58, 15 November 2023
  • ...ns of Consultant choices. Contact Redrock Support for details (helpdesk@go-redrock.com) ...ations of Reason choices. Contact Redrock Support for details (helpdesk@go-redrock.com)
    27 KB (3,987 words) - 11:03, 26 March 2024
  • ...or pricing information, reach out to [mailto:Sales@go-redrock.com sales@go-redrock.com]. For information on migrating your Trac 4 data to TracCloud, [[TracClo :13th Annual Redrock Conference April 3 - 6 in Chandler, AZ (Next conference is April 1 – 4, 2
    82 KB (13,088 words) - 11:19, 26 March 2024
  • ...assword for your users and students to log in to the Trac system, however, Redrock Software Corporation recommends utilizing and LDAP, Active Directory, or ot
    11 KB (1,822 words) - 11:19, 26 March 2024
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