TracCloud: TextAlerts - Revision history

Redrock at 23:33, 30 March 2026

2026-03-30T23:33:23Z

← Older revision		Revision as of 23:33, 30 March 2026
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	<div class="tcWidgetPage">		<div class="tcWidgetPage">
	{{EssentialsTier}}		{{EssentialsTier}}
	<div class="~~category~~">		<div class="categoryDynamic">
	{{TracCloudModulesTOC}}		{{TracCloudModulesTOC}}
	</div>		</div>

Redrock: Removed protection from "TracCloud: TextAlerts"

2026-03-30T22:07:27Z

Removed protection from "TracCloud: TextAlerts"

← Older revision	Revision as of 22:07, 30 March 2026
(No difference)

Redrock at 17:12, 13 October 2025

2025-10-13T17:12:16Z

← Older revision		Revision as of 17:12, 13 October 2025
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	The TextAlerts module allows [[TracCloudGuideListingsStudents\|students]] and [[TracCloud:_Staff_and_Consultants\|consultants]] to receive SMS messages from TracCloud. Text alerts can be sent automatically when an [[TracCloudGuideListingsAppts\|appointment]] is booked or cancelled, or be sent manually by staff members. For example, if a student is waiting to meet with their consultant, a front-desk worker can quickly send a text to the student letting them know their appointment is ready to begin.<br>		The TextAlerts module allows [[TracCloudGuideListingsStudents\|students]] and [[TracCloud:_Staff_and_Consultants\|consultants]] to receive SMS messages from TracCloud. Text alerts can be sent automatically when an [[TracCloudGuideListingsAppts\|appointment]] is booked or cancelled, or be sent manually by staff members. For example, if a student is waiting to meet with their consultant, a front-desk worker can quickly send a text to the student letting them know their appointment is ready to begin.<br>

			When manually sending texts to students (from the log listing or the student profile), a template is required to be used. It's no longer possible to manually write ad-hoc messages in these fields due to FCC requirements. For assistance in creating these templates, reach out to Redrock Support at the top of this page.

	[[File:8085277.png\|500px]]<br><br>		[[File:8085277.png\|500px]]<br><br>
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	[[File:4750643.png\|600px]]<br><br>		[[File:4750643.png\|600px]]<br><br>

	This will display as a {{#fas:mobile-screen-button}} icon within the listing, which will prompt you to ~~write~~ and send your message when clicked.<br>		This will display as a {{#fas:mobile-screen-button}} icon within the listing, which will prompt you to select a template and send your message when clicked.<br>

	[[File:8675092.png\|800px]]		[[File:8675092.png\|800px]]
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	[[File:8226135.png\|800px]]		[[File:8226135.png\|800px]]
	~~<hr>~~
	~~==Override SMS Address==~~

	For users with the ability to modify a student's SMS preference, an additional option will be available to override their SMS address. This can be used to specify an email-to-SMS address in the event that their carrier doesn't correctly identify itself (more common with smaller MVNO providers).

	~~[[File:3649691.png\|800px]]~~

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	<hr>		<hr>
	~~Note: TextAlerts requires that your [[TracCloud:_Mail_Server\|mail server]] be able to send to email-to-SMS addresses, e.g., 5551234567@tmomail.net.~~

	For information on purchasing the TextAlerts Module, reach out to [mailto:sales@go-redrock.com sales@go-redrock.com]<br>		For information on purchasing the TextAlerts Module, reach out to [mailto:sales@go-redrock.com sales@go-redrock.com]<br>

Redrock at 16:42, 29 July 2025

2025-07-29T16:42:54Z

← Older revision		Revision as of 16:42, 29 July 2025
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	{{TracCloudModulesTOC}}		{{TracCloudModulesTOC}}
	</div>		</div>
	<div ~~style~~=~~'text-align: center;'~~>		<div class="pageTitle">TextAlerts</div>
	~~<big><b>~~
	==TextAlerts==
	~~</big></b>~~</div>

	The TextAlerts module allows [[TracCloudGuideListingsStudents\|students]] and [[TracCloud:_Staff_and_Consultants\|consultants]] to receive SMS messages from TracCloud. Text alerts can be sent automatically when an [[TracCloudGuideListingsAppts\|appointment]] is booked or cancelled, or be sent manually by staff members. For example, if a student is waiting to meet with their consultant, a front-desk worker can quickly send a text to the student letting them know their appointment is ready to begin.<br>		The TextAlerts module allows [[TracCloudGuideListingsStudents\|students]] and [[TracCloud:_Staff_and_Consultants\|consultants]] to receive SMS messages from TracCloud. Text alerts can be sent automatically when an [[TracCloudGuideListingsAppts\|appointment]] is booked or cancelled, or be sent manually by staff members. For example, if a student is waiting to meet with their consultant, a front-desk worker can quickly send a text to the student letting them know their appointment is ready to begin.<br>

Redrock at 15:51, 29 July 2025

2025-07-29T15:51:50Z

← Older revision		Revision as of 15:51, 29 July 2025
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	<div class="tcWidgetPage">		<div class="tcWidgetPage">
			{{EssentialsTier}}
	<div class="category">		<div class="category">
	{{TracCloudModulesTOC}}		{{TracCloudModulesTOC}}

Redrock at 18:50, 25 November 2024

2024-11-25T18:50:17Z

← Older revision		Revision as of 18:50, 25 November 2024
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	<!--Keywords: Phone, Text, SMS, MMS, Messages, Android, iPhone, Mobile -->		<!--Keywords: Phone, Text, SMS, MMS, Messages, Android, iPhone, Mobile -->
	[[Category:TracCloud]]		[[Category:TracCloud Manual]]
	<hr>		<hr>
	<i>See Also</i>		<i>See Also</i>

Redrock at 23:32, 18 November 2024

2024-11-18T23:32:30Z

← Older revision		Revision as of 23:32, 18 November 2024
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	</big></b></div>		</big></b></div>

	The TextAlerts module allows [[TracCloudGuideListingsStudents\|students]] and [[~~TracCloudGuideProfileStaff~~\|consultants]] to receive SMS messages from TracCloud. Text alerts can be sent automatically when an [[TracCloudGuideListingsAppts\|appointment]] is booked or cancelled, or be sent manually by staff members. For example, if a student is waiting to meet with their consultant, a front-desk worker can quickly send a text to the student letting them know their appointment is ready to begin.<br>		The TextAlerts module allows [[TracCloudGuideListingsStudents\|students]] and [[TracCloud:_Staff_and_Consultants\|consultants]] to receive SMS messages from TracCloud. Text alerts can be sent automatically when an [[TracCloudGuideListingsAppts\|appointment]] is booked or cancelled, or be sent manually by staff members. For example, if a student is waiting to meet with their consultant, a front-desk worker can quickly send a text to the student letting them know their appointment is ready to begin.<br>

	[[File:8085277.png\|500px]]<br><br>		[[File:8085277.png\|500px]]<br><br>

Redrock: Redrock moved page TracCloudTA to TracCloud: TextAlerts

2024-11-18T23:09:46Z

Redrock moved page TracCloud: TextAlerts to TracCloud: TextAlerts

← Older revision	Revision as of 23:09, 18 November 2024
(No difference)

Redrock at 22:46, 18 November 2024

2024-11-18T22:46:40Z

← Older revision		Revision as of 22:46, 18 November 2024
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	==Confirm Bio==		==Confirm Bio==

	Students and staff can be given the ability to confirm or modify their own information via [[~~TracCloudGuideGlobalBio~~\|Confirm Bio]], and this extends to text alerts as well. Towards the bottom of your Confirm Bio settings, you can choose which fields are displayed to users. This allows you to add the student or staff cell phone number and their Receive SMS status.<br><br>		Students and staff can be given the ability to confirm or modify their own information via [[TracCloud:_Confirm_Bio\|Confirm Bio]], and this extends to text alerts as well. Towards the bottom of your Confirm Bio settings, you can choose which fields are displayed to users. This allows you to add the student or staff cell phone number and their Receive SMS status.<br><br>

	<i>Other > Other Options > Preferences > Student/Staff Confirm Bio Settings</i><br>		<i>Other > Other Options > Preferences > Student/Staff Confirm Bio Settings</i><br>

Redrock at 19:15, 18 November 2024

2024-11-18T19:15:09Z

← Older revision		Revision as of 19:15, 18 November 2024
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	<hr>		<hr>
	Note: TextAlerts requires that your [[~~TracCloudTechMail~~\|mail server]] be able to send to email-to-SMS addresses, e.g., 5551234567@tmomail.net.		Note: TextAlerts requires that your [[TracCloud:_Mail_Server\|mail server]] be able to send to email-to-SMS addresses, e.g., 5551234567@tmomail.net.

	For information on purchasing the TextAlerts Module, reach out to [mailto:sales@go-redrock.com sales@go-redrock.com]<br>		For information on purchasing the TextAlerts Module, reach out to [mailto:sales@go-redrock.com sales@go-redrock.com]<br>