TracCloud: Mail Server - Revision history

Redrock at 19:49, 12 October 2026

2026-10-12T19:49:12Z

← Older revision		Revision as of 19:49, 12 October 2026
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	Enter the email address you will be using. Follow the prompts to authorize the TracCloud app.		Enter the email address you will be using. The email address you send from must be a valid user account. Follow the prompts to authorize the TracCloud app.

	[[File:278660.png\|400px]]<br><br>		[[File:278660.png\|400px]]<br><br>

Redrock at 20:33, 1 October 2026

2026-10-01T20:33:07Z

← Older revision		Revision as of 20:33, 1 October 2026
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	TracCloud allows both anonymous, non-secure SMTP commutation as well as authenticated/secure SMTP messages. Office365 and Gmail mail servers are natively supported in addition to standard SMTP servers.		TracCloud allows both anonymous, non-secure SMTP commutation as well as authenticated/secure SMTP messages. Office365 and Gmail mail servers are natively supported in addition to standard SMTP servers.

	Alternatively, our hosted TracCloud mail server service can be provided at an additional cost. In this case, we will provide a mail service account such as school@traccloud.com ("school" would typically be replaced by your campus domain), which will be DKIM/DMARC/SPF compliant. This will be a no-reply account for sending out emails only. Emails sent from this account will have the reply-to set as the from-email address configured in [[TracCloudGuideProfilePrefsEmails\|profile prefs]]/batch email settings. Students replying to the emails should be directed to that desired address. We can configure an auto-reply ~~in case anyone tries emailing directly~~ to the ~~no-reply school@traccloud~~.~~com address, such as~~: ~~"This is an unmonitored mailbox. Please direct your emails~~ to~~: example@school.edu." Reach~~ out to [mailto:~~sales~~@go-redrock.com ~~sales~~@go-redrock.com] for ~~more information~~.		Alternatively, our hosted TracCloud mail server service can be provided at an additional cost. In this case, we will provide a mail service account such as school@traccloud.com ("school" would typically be replaced by your campus domain), which will be DKIM/DMARC/SPF compliant. This will be a no-reply account for sending out emails only. Emails sent from this account will have the reply-to set as the from-email address configured in [[TracCloudGuideProfilePrefsEmails\|profile prefs]]/batch email settings. Students replying to the emails should be directed to that desired address. Upon request, we can configure an auto-reply for the 'from' address to direct users to the correct address.

			Basic auth/anonymous only: If you would like Redrock Software to configure these settings in TracCloud for you, please collect the information below and reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or [https://helpdesk.go-redrock.com submit a helpdesk ticket]. Do not send service account credentials in the message directly, these should be provided via secure message or uploaded to our SFTP server for us to retrieve.

	{\| class="wikitable"		{\| class="wikitable"
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	\| US-WEST-2 (failover region) \|\| 54.203.123.164		\| US-WEST-2 (failover region) \|\| 54.203.123.164
	\|}		\|}

			===Modern Auth===

			As basic SMTP authentication is phased out for Office 365 and Gmail, OAuth will be the primary method to authenticate TracCloud to send emails using those services. This article explains how you can setup your mail server in TracCloud using OAuth.

			Start by going to Other ➜ Other Options ➜ Preferences ➜ Mail Settings, then choose the service you're using below for specific instructions.

	<hr>		<hr>
	'''~~With Redrock Software~~'~~s Assistance~~'''		<!--------------------------------------- Gmail --------------------------------------->
			<div class='collapsible'>Gmail</div><div class="mw-collapsible mw-collapsed">
			<br><br>

			If you're using Gmail as your mail service provider, start by setting the following options.

			* Mail Host Address: smtp.gmail.com
			* Mail Host Port: 587
			* Mail Provider: Google
			* Use Modern Auth: Enabled
			* Modern Auth Method: Google<br><br>

			Then click ''Save and Configure'' to continue.

			[[File:981651.png\|800px]]<br><br>

			Enter the email address you will be using.

			[[File:278660.png\|400px]]<br><br>

			Follow the prompts to authorize TracCloud.

			[[File:837225.png\|800px]]<br><br>

			Then click "Save." After this, TracCloud will briefly open a splash page as it saves the token, and then you're all set. TracCloud should be able to successfully send emails now.

			[[File:613906.png\|400px]]

			</div>
	<hr>		<hr>
			<!--------------------------------------- Office 365 --------------------------------------->
			<div class='collapsible'>Office 365</div><div class="mw-collapsible mw-collapsed">
			<br><br>

			If you're using Office 365 as your mail service provider, start by setting the following options.

			* Mail Host Address: smtp.office365.com
			* Mail Host Port: 465
			* Mail Provider: Office 365
			* Use Modern Auth: Enabled
			* Modern Auth Method: Microsoft (Work)
			* Tenant ID: [Enter your tenant ID here]
			* Use the least-privilege Microsoft app: Enabled
			* Also create calendar events for appointment invites: Enabled<br><br>

	~~Collect the information below~~ and ~~reach out~~ to ~~us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or [https://helpdesk.go-redrock.com submit a helpdesk ticket] for further instructions~~.		Then click ''Save and Configure'' to continue.

	*<b>~~Your mail server address</b> <span style="color:grey">smtp.example.edu~~<~~/span~~>		[[File:881185.png\|700px]]<br><br>

	*<b>Your mail server port number</b> <span style="color:grey">587</span>		Enter the email address you will be using. Follow the prompts to authorize the TracCloud app.

	*<b>Username</b> (for authentication, if applicable) <~~span style="color:grey"~~>~~traccloud~~<~~/span~~>		[[File:278660.png\|400px]]<br><br>

	*<b>Password</b> (if applicable) <span style="~~color:grey~~"~~>Password123#</span>~~		Then click "Save." After this, TracCloud will briefly open a splash page as it saves the token, and then you're all set. TracCloud should be able to successfully send emails now.

	*<b>Send from address</b> <span style="color:~~grey">traccloud@example~~.~~edu</span><br><br>~~		[[File:613906.png\|400px]]

	<hr>		</div>
	~~'''Without Redrock Software's Assistance'''~~
	<hr>		<hr>

	Configuring a Mail Server in TracCloud is a fairly straight forward process. If you're comfortable applying changes here and already have the information above, you can put these settings in place with any SysAdmin account.		==Basic Auth or Anonymous==

	Other ➜ Other Options ➜ Preferences ➜ Mail Settings.		If your mail server/email provider does not support OAuth, basic auth is still supported. Go to Other ➜ Other Options ➜ Preferences ➜ Mail Settings.

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Redrock at 18:11, 17 June 2026

2026-06-17T18:11:15Z

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	{{TracCloudGuideTabs}}		{{TracCloudGuideTabs}}
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	[[Category:TracCloud Manual]]		[[Category:TracCloud Manual]]
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Redrock at 23:36, 12 June 2026

2026-06-12T23:36:24Z

← Older revision		Revision as of 23:36, 12 June 2026
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	Configuring a Mail Server in TracCloud is a fairly straight forward process. If you're comfortable applying changes here and already have the information above, you can put these settings in place with any SysAdmin account.		Configuring a Mail Server in TracCloud is a fairly straight forward process. If you're comfortable applying changes here and already have the information above, you can put these settings in place with any SysAdmin account.

	~~<i>~~Other > Other Options > Preferences > Mail Settings~~</i>~~		Other ➜ Other Options ➜ Preferences ➜ Mail Settings.

	[[File:6824929.png\|850px]]<br><br>		[[File:6824929.png\|850px]]<br><br>

Redrock at 21:53, 12 June 2026

2026-06-12T21:53:25Z

← Older revision		Revision as of 21:53, 12 June 2026
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	* <b>Service Account Credentials</b>		* <b>Service Account Credentials</b>
	::These are the credentials ~~the Trac System~~ will use to log into your mail server. <b>Use Password</b> and <b>Use Username</b> should be enabled if these credentials need to be utilized.		::These are the credentials TracCloud will use to log into your mail server. <b>Use Password</b> and <b>Use Username</b> should be enabled if these credentials need to be utilized.


	* <b>Override "From:" email address</b>		* <b>Override "From:" email address</b>
	::~~The Trac System~~ is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or ~~our~~ hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>~~Reply~~</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.		::TracCloud is capable of sending mail from more than one address. For example, a confirmation email might come from a <i>noreply</i> email, while a consultant emailing a student could come from the consultant's personal/work email. This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else. If you are using Office 365 or the hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case to comply with specific email requirements. When certain emails are sent to individual students, the <i>reply to</i> address can still differ.

Redrock at 20:21, 31 March 2026

2026-03-31T20:21:30Z

← Older revision		Revision as of 20:21, 31 March 2026
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	<~~div class="line"></div~~>		<hr>
	'''With Redrock Software's Assistance'''		'''With Redrock Software's Assistance'''
	<~~div class="line"></div~~>		<hr>

	Collect the information below and reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or [https://helpdesk.go-redrock.com submit a helpdesk ticket] for further instructions.		Collect the information below and reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or [https://helpdesk.go-redrock.com submit a helpdesk ticket] for further instructions.
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	*<b>Send from address</b> <span style="color:grey">traccloud@example.edu</span><br><br>		*<b>Send from address</b> <span style="color:grey">traccloud@example.edu</span><br><br>

	<~~div class="line"></div~~>		<hr>
	'''Without Redrock Software's Assistance'''		'''Without Redrock Software's Assistance'''
	<~~div class="line"></div~~>		<hr>

	Configuring a Mail Server in TracCloud is a fairly straight forward process. If you're comfortable applying changes here and already have the information above, you can put these settings in place with any SysAdmin account.		Configuring a Mail Server in TracCloud is a fairly straight forward process. If you're comfortable applying changes here and already have the information above, you can put these settings in place with any SysAdmin account.

Redrock at 23:30, 30 March 2026

2026-03-30T23:30:35Z

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	{{TracCloudTechTOC}}		{{TracCloudTechTOC}}
	</div>		</div>

Redrock: Removed protection from "TracCloud: Mail Server"

2026-03-30T22:05:50Z

Removed protection from "TracCloud: Mail Server"

← Older revision	Revision as of 22:05, 30 March 2026
(No difference)

Redrock at 19:43, 2 September 2025

2025-09-02T19:43:09Z

← Older revision		Revision as of 19:43, 2 September 2025
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	* <b>Override "From:" email address</b>		* <b>Override "From:" email address</b>
	::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.		::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.


	* <b>"From:" Name Format</b>		* <b>"From:" Name Format</b>
	::This will be the name of the sender. Typically Campus (e.g., Redrock University), but can also be set to Profile (e.g., Advising), etc.		::This will be the name of the sender. Typically Campus (e.g., Redrock University), but can also be set to Profile (e.g., Advising), etc.


	* <b>Test Email Recipient</b>		* <b>Test Email Recipient</b>

Redrock at 19:42, 2 September 2025

2025-09-02T19:42:42Z

← Older revision		Revision as of 19:42, 2 September 2025
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	::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.		::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.

			* <b>"From:" Name Format</b>
			::This will be the name of the sender. Typically Campus (e.g., Redrock University), but can also be set to Profile (e.g., Advising), etc.

	* <b>Test Email Recipient</b>		* <b>Test Email Recipient</b>