TracCloud: Mail Server - Revision history

Redrock at 20:21, 31 March 2026

2026-03-31T20:21:30Z

← Older revision		Revision as of 20:21, 31 March 2026
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	'''With Redrock Software's Assistance'''		'''With Redrock Software's Assistance'''
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	Collect the information below and reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or [https://helpdesk.go-redrock.com submit a helpdesk ticket] for further instructions.		Collect the information below and reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or [https://helpdesk.go-redrock.com submit a helpdesk ticket] for further instructions.
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	*<b>Send from address</b> <span style="color:grey">traccloud@example.edu</span><br><br>		*<b>Send from address</b> <span style="color:grey">traccloud@example.edu</span><br><br>

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	'''Without Redrock Software's Assistance'''		'''Without Redrock Software's Assistance'''
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	Configuring a Mail Server in TracCloud is a fairly straight forward process. If you're comfortable applying changes here and already have the information above, you can put these settings in place with any SysAdmin account.		Configuring a Mail Server in TracCloud is a fairly straight forward process. If you're comfortable applying changes here and already have the information above, you can put these settings in place with any SysAdmin account.

Redrock at 23:30, 30 March 2026

2026-03-30T23:30:35Z

← Older revision		Revision as of 23:30, 30 March 2026
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	{{TracCloudTechTOC}}		{{TracCloudTechTOC}}
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Redrock: Removed protection from "TracCloud: Mail Server"

2026-03-30T22:05:50Z

Removed protection from "TracCloud: Mail Server"

← Older revision	Revision as of 22:05, 30 March 2026
(No difference)

Redrock at 19:43, 2 September 2025

2025-09-02T19:43:09Z

← Older revision		Revision as of 19:43, 2 September 2025
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	* <b>Override "From:" email address</b>		* <b>Override "From:" email address</b>
	::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.		::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.


	* <b>"From:" Name Format</b>		* <b>"From:" Name Format</b>
	::This will be the name of the sender. Typically Campus (e.g., Redrock University), but can also be set to Profile (e.g., Advising), etc.		::This will be the name of the sender. Typically Campus (e.g., Redrock University), but can also be set to Profile (e.g., Advising), etc.


	* <b>Test Email Recipient</b>		* <b>Test Email Recipient</b>

Redrock at 19:42, 2 September 2025

2025-09-02T19:42:42Z

← Older revision		Revision as of 19:42, 2 September 2025
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	::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.		::The Trac System is capable of sending mail from more than one address. For example, a confirmation email might come from a 'noreply' email, while a consultant emailing a student could come from the consultant's personal/work email. (If you are using Office 365 or our hosted Redrock mail server, this is not an option. All emails will be sent from the service account email address in this case, to comply with specific email requirements. When certain emails are sent to individual students, the <i>Reply</i> to address can still differ.) This option is typically left blank, but in the event that your mail server can only send from one address or you want to prevent spam/phishing from users potentially sending on behalf of others, this can be used to override everything else.

			* <b>"From:" Name Format</b>
			::This will be the name of the sender. Typically Campus (e.g., Redrock University), but can also be set to Profile (e.g., Advising), etc.

	* <b>Test Email Recipient</b>		* <b>Test Email Recipient</b>

Redrock at 16:41, 29 July 2025

2025-07-29T16:41:29Z

← Older revision		Revision as of 16:41, 29 July 2025
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	{{TracCloudTechTOC}}		{{TracCloudTechTOC}}
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	<~~big><b~~>Configuring Mail Servers in TracCloud</~~b></big><br><br~~>		<div class="pageTitle">Configuring Mail Servers in TracCloud</div>

	TracCloud allows both anonymous, non-secure SMTP commutation as well as authenticated/secure SMTP messages. Office365 and Gmail mail servers are natively supported in addition to standard SMTP servers.		TracCloud allows both anonymous, non-secure SMTP commutation as well as authenticated/secure SMTP messages. Office365 and Gmail mail servers are natively supported in addition to standard SMTP servers.

Redrock at 18:49, 25 November 2024

2024-11-25T18:49:23Z

← Older revision		Revision as of 18:49, 25 November 2024
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	If you're having any trouble with these settings, feel free to reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or by [https://helpdesk.go-redrock.com submitting a helpdesk ticket]. For more information on configuring automated email content, see our [[TracCloudGuideProfilePrefsEmails\|Profile Prefs Guide]].		If you're having any trouble with these settings, feel free to reach out to us at [mailto:helpdesk@go-redrock.com helpdesk@go-redrock.com] or by [https://helpdesk.go-redrock.com submitting a helpdesk ticket]. For more information on configuring automated email content, see our [[TracCloudGuideProfilePrefsEmails\|Profile Prefs Guide]].

	[[Category:TracCloud]]		[[Category:TracCloud Manual]]
	</div>		</div>

Redrock at 20:52, 18 November 2024

2024-11-18T20:52:29Z

← Older revision		Revision as of 20:52, 18 November 2024
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	[[File:6824929.png\|850px]]<br><br>		[[File:6824929.png\|850px]]<br><br>

			<div style="float:left; min-width: 50%">
	* <b>Mail Host Address</b>		* <b>Mail Host Address</b>
	::The IP/address of your mail server.<BR><i>Office365</i>: smtp.office365.com <span style="color:grey">(typically)</span><br><i>Gmail</i>: smtp.gmail.com		::The IP/address of your mail server.<BR><i>Office365</i>: smtp.office365.com <span style="color:grey">(typically)</span><br><i>Gmail</i>: smtp.gmail.com<br><br>


			* <b>Mail Provider</b>
			::<i>Office365</i>: Office 365</span><br><i>Gmail</i>: Gmail<br><i>Anything else:</i> Other<br><br>
			</div>
			<div style="float:right; min-width: 50%">
	* <b>Mail Host Port</b>		* <b>Mail Host Port</b>
	::The port number of your mail server.<BR><i>Office365</i>: 587</span><br><i>Gmail</i>: 587		::The port number of your mail server.<BR><i>Office365</i>: 587</span><br><i>Gmail</i>: 587<br><br>


	* <b>Use STARTTLS</b> & <b>Use TLS</b>		* <b>Use STARTTLS</b> & <b>Use TLS</b>
	::Additional security options, typically enabled.<BR><i>Office365</i>: Both enabled</span><br><i>Gmail</i>: Both enabled		::Additional security options, typically enabled.<BR><i>Office365</i>: Both enabled</span><br><i>Gmail</i>: Both enabled<br><br>
			</div>

	* <b>Mail Provider</b>
	~~::<i>Office365</i>: Office 365</span>~~<br>~~<i>Gmail</i>: Gmail~~<br>~~<i>Anything else:~~</i> ~~Other~~


	* <b>Service Account Credentials</b>		* <b>Service Account Credentials</b>

Redrock at 20:49, 18 November 2024

2024-11-18T20:49:43Z

← Older revision		Revision as of 20:49, 18 November 2024
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	*<b>Password</b> (if applicable) <span style="color:grey">Password123#</span>		*<b>Password</b> (if applicable) <span style="color:grey">Password123#</span>

	*<b>Send from address</b> <span style="color:grey">traccloud@example.edu</span>		*<b>Send from address</b> <span style="color:grey">traccloud@example.edu</span><br><br>

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Redrock at 20:49, 18 November 2024

2024-11-18T20:49:27Z

@@ Line 6: / Line 6: @@
 <big><b>Configuring Mail Servers in TracCloud</b></big><br><br>
-TracCloud allows both anonymous, non-secure SMTP commutation as well as authenticated/secure SMTP messages. Office365 and Gmail mail servers are natively supported in addition to standard SMTP servers. Redrock Software can assist in setting up your mail server if preferred, instructions for both options can be found below.
+TracCloud allows both anonymous, non-secure SMTP commutation as well as authenticated/secure SMTP messages. Office365 and Gmail mail servers are natively supported in addition to standard SMTP servers.
-Alternatively, our hosted TracCloud Mail Server service can be provided at an additional cost. In this case, we will provide a TracCloud hosted mail service account such as school@traccloud.com ("school" would typically be replaced by your campus domain), which will be DKIM/DMARC/SPF compliant. This will be a no-reply account for sending out emails only. Emails sent from this account will have the reply-to set as the from-email address configured in [[TracCloudGuideProfilePrefsEmails|profile prefs]]/batch email settings. Students replying to the emails should be directed to that desired address. We can configure an auto-reply in case anyone tries emailing directly to the no-reply school@traccloud.com address, such as: "This is an unmonitored mailbox. Please direct your emails to: example@school.edu." Reach out to [mailto:sales@go-redrock.com sales@go-redrock.com] for more information.
+Alternatively, our hosted TracCloud mail server service can be provided at an additional cost. In this case, we will provide a mail service account such as school@traccloud.com ("school" would typically be replaced by your campus domain), which will be DKIM/DMARC/SPF compliant. This will be a no-reply account for sending out emails only. Emails sent from this account will have the reply-to set as the from-email address configured in [[TracCloudGuideProfilePrefsEmails|profile prefs]]/batch email settings. Students replying to the emails should be directed to that desired address. We can configure an auto-reply in case anyone tries emailing directly to the no-reply school@traccloud.com address, such as: "This is an unmonitored mailbox. Please direct your emails to: example@school.edu." Reach out to [mailto:sales@go-redrock.com sales@go-redrock.com] for more information.
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 *<b>Send from address</b> <span style="color:grey">traccloud@example.edu</span>
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