Technical Documentation

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Tech Documentation

Introduction
Terms and Definitions
Installation Options
Server Requirements
Windows Installation
Installation Directory
Data Execution Prevention
Install as a Service
Internet Information Services (IIS)
SSL Encryption
Set Up the Mail Server
Authentication Options
Student and Course Imports
Trac System Updates
Our developers are always working to improve the Trac System, with fixes and improvements being released on a regular basis. This page of our technical documentation is going over everything you need to know to when it comes to updating your Trac System.

If Your Trac System is Hosted by Us

If we host your Trac System, updates couldn't be easier. We can update your system without any assistance from your IT department, we'll just need to know a date and time that we can bring your Trac System down (for up to 2 hours, but typically less), and we'll handle the rest. Our hours are 11:00am to 8:00pm EDT, Monday to Friday. Send us an email at helpdesk@go-redrock.com to get started.

If Your Trac System is Hosted On-campus

If you host your Trac System on-campus, we will need to schedule up to 2 hours of downtime and coordinate with your IT department to connect with someone who has admin access to the server.

Step 1) Schedule a Time

Our hours here are 11:00am to 8:00pm EDT, Monday to Friday. Send us an email at helpdesk@go-redrock.com and let us know a few dates/times that work for you. Once we've settled on a time, we'll need to know how to get in contact with your IT personnel on that date. Depending on how you'd like to meet, you can provide us with a phone number or invite us to a conference room.

Step 2) Remote Access

There's one last step before we can begin updates, we'll send your IT personnel two update files to place on the desktop of the server. Once that's ready, we can either access your Trac System server via VPN/RDP, or if that's not available, by screen-sharing with someone who has screen-share access to the Trac server. That way we can request keyboard/mouse control to begin updates.

Step 3) Updates

Once we have access to the Trac System server, we're all set. At this point, we can mute ourselves or hang up the call as no further assistance will be required for now. Once updates have been finished, we'll give you a call back to confirm that your Trac System is back online.

How do I Know if My Trac System Needs Updates?

The easiest way to check is by engine date, go to Trac Navigation > Trac Man > Utilities and Prefs > Custom Utility. At the top of the tab, you'll see "Engine: <date>". As of July 28th 2020, the most recent version is 20200726.

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What's Changed?

If you're updating from a 4.0 system or newer, there won't be any major changes. Mostly smaller changes, some new features, and bug fixes. You can find a full list of changes on our Recent Changes article.

Can We Migrate the Trac System to a New Server?

Moving the application from one server to another is a simple operation. Simply move the entire Trac application directory from the original server to the new server. Then change the IP Address of the new machine to the old server's IP Address (in order for the Installation code and software license to be valid). If your Server IP Address is changed, then your installation code will be deactivated and Redrock Software will generate a new code for the new server. If you'd like assistance with this, feel free to email us at helpdesk@go-redrock.com

What are the System Requirements?

Minimum Recommended
OS Any Windows Operating System 2012 or newer Any Windows Operating System 2012 or newer
CPU Intel Pentium 4 or AMD equivalent @ 2.8GHz Intel Pentium 4 or AMD equivalent @ 3.2GHz
RAM 2GB 4GB
HDD 4GB 10GB+ (Based on Database Size)
Network Static IP address, TPC/IP Protocol configured Static External IP if off-campus access is allowed