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==Announcements==
==SurveyTrac==


Announcements are a great way of letting users in the system know about certain events directly from their dashboard as they sign in, but did you know that if you have an announcement set up for students, you can also have them appear on your kiosks where students log in?
Have you heard about the SurveyTrac module for TracCloud? SurveyTrac allows you to get feedback from your students, faculty, and consultants regarding recent visits. You can also manually send batch surveys to a list of students at any time. You can ask an unlimited number of questions, format your survey exactly how you need it, and even customize the emails that link to your survey.


Let’s say for example that I want to let all students logging in know that the center is going to be closed for a couple days for some maintenance. If we go to <i>Other > Other Options > Announcements</i>, you can then create a new announcement from the hamburger menu ([[File:Hamburger.png|17px]]) and mark it as being directed to students. When you do that, two additional options will appear, <i>Show on Dashboard</i> and <i>Show on Kiosk</i>.
The most common type of survey is a post-visit questionnaire to ask the student how their session went. Let’s go over what the recipient side of things would look like for a survey like this.  


[[File:3561757.png|800px]]<br><br>
<hr>
<b>First</b>, the student logs in and out for their visit as usual. The logout action is what prompts an “Email after Visit” survey to be sent.


Selecting the option to 'Show on the Dashboard' will display your announcement at the top of the main menu for whoever you have selected to see your new announcement, and 'Show on Kiosk' will then have that announcement display for all of your kiosks when students are logging into the center. Additionally, you can set a start and end date to only have that announcement be displayed for a date range that you specify and afterwards disappear from the dashboard and kiosk.
[[File:8125760.png|400px]]<br><br>


[[File:6148963.png|800px]]<br>
<b>Second</b>, the student receives an email with a link to their survey, or they can access this survey from their student dashboard within TracCloud. Clicking on the link will take them to the survey entry page.
 
[[File:9237576.png|800px]]<br><br>
 
<b>Third</b>, the student fills out the survey and submits their responses.
<hr>
 
After the survey response has been submitted, a staff member can be notified automatically, and all responses can be reviewed and reported on at any time from the Survey Responses Listing or by running a survey report. Responses can also be exported to a CSV file, and you can even resend unanswered surveys individually or in bulk.
 
[[File:2456269.png|800px]]<br><br>
 
[[TracCloudST|If you want to learn more about the SurveyTrac module, click here]], if you'd like to schedule a demo, [https://www.go-redrock.com/demo/ click here.] If you'd like to learn more about pricing, reach out to Laura Reed at [mailto:sales@go-redrock.com sales@go-redrock.com].


[[File:6919192.png|600px]]<br><br>


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Revision as of 16:08, 23 March 2023

Template:TracCloudNewslettersTOC

SurveyTrac

Have you heard about the SurveyTrac module for TracCloud? SurveyTrac allows you to get feedback from your students, faculty, and consultants regarding recent visits. You can also manually send batch surveys to a list of students at any time. You can ask an unlimited number of questions, format your survey exactly how you need it, and even customize the emails that link to your survey.

The most common type of survey is a post-visit questionnaire to ask the student how their session went. Let’s go over what the recipient side of things would look like for a survey like this.


First, the student logs in and out for their visit as usual. The logout action is what prompts an “Email after Visit” survey to be sent.

File:8125760.png

Second, the student receives an email with a link to their survey, or they can access this survey from their student dashboard within TracCloud. Clicking on the link will take them to the survey entry page.

File:9237576.png

Third, the student fills out the survey and submits their responses.


After the survey response has been submitted, a staff member can be notified automatically, and all responses can be reviewed and reported on at any time from the Survey Responses Listing or by running a survey report. Responses can also be exported to a CSV file, and you can even resend unanswered surveys individually or in bulk.

File:2456269.png

If you want to learn more about the SurveyTrac module, click here, if you'd like to schedule a demo, click here. If you'd like to learn more about pricing, reach out to Laura Reed at sales@go-redrock.com.


More Questions?
We hope that you found this article helpful, and as always if you have any questions about this or any other features, please feel free to let us know by emailing Helpdesk@go-redrock.com or by submitting a ticket.
Thank you for your continued support!