Difference between revisions of "TechEmailTool"

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| style="vertical-align:top; font-size:120%; " | <br />The Trac application can send emails to students, consultants, faculty, and other staff. In order to send emails efficiently, your Trac system will use a mail server at your institution to forward or relay the emails. That requires some configuration and there is a tool in your Trac system to help you test the connection before enabling the email settings in the Trac system. <br />
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| style="vertical-align:top; font-size:120%; " | The Trac System allows anonymous, non-secure SMTP communication, but cannot inherently send authenticated, secure SMTP messages. If an Office 365 or Gmail mail server is used, in most cases, authentication will be required. In cases where authentication is required, we will need to configure a third-party application called email relay on the host server. Email Relay allows the Trac System to accept anonymous, SMTP connections, and then make the secure SMTP connection to Office 365 or Gmail.
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If you need assistance configuring email relay, feel free to submit a ticket on [https://helpdesk.go-redrock.com/ our helpdesk] or by emailing us at [mailto:helpdesk@go-redrock.com Helpdesk@Go-Redrock.com]
  
 
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Revision as of 16:10, 15 June 2020

Tech Documentation

Introduction
Terms and Definitions
Installation Options
Server Requirements
Windows Installation
Installation Directory
Data Execution Prevention
Install as a Service
Internet Information Services (IIS)
SSL Encryption
Set Up the Mail Server
Authentication Options
Student and Course Imports
Trac System Updates
Connect to a Mail Server
The Trac System allows anonymous, non-secure SMTP communication, but cannot inherently send authenticated, secure SMTP messages. If an Office 365 or Gmail mail server is used, in most cases, authentication will be required. In cases where authentication is required, we will need to configure a third-party application called email relay on the host server. Email Relay allows the Trac System to accept anonymous, SMTP connections, and then make the secure SMTP connection to Office 365 or Gmail.

If you need assistance configuring email relay, feel free to submit a ticket on our helpdesk or by emailing us at Helpdesk@Go-Redrock.com


Email Tool

The Email Tool is used to test and verify the settings to connect to the university Mail Server in order set up the Trac system to send emails to the users. The correct settings are confirmed when the emails send through this screen are received. To test on your own, use the form to email yourself. When the correct settings are found, you will want to enter the correct MailServer in the System Preferences. If authentication is required, then enter the username and password in the popName and popPass Advanced Preferences.

Mail Server & Port

The Mail Server is the IP Address or DNS for your Mail Server. The default port for the mail server is 25, but your system may utilize a different port. The Mail Server from your successful test needs to be entered in your System Prefs > "Mail Server" options menu.

If your mail server is using a port other than 25, then the Mail Server address needs to be entered in System Prefs with a :<portnumber> appended to the address. For example:

mail.campus.com:26

From Email Address
The From Email Address field is the email address from which the test email is sent.

To Email Address
The To Email Address field is the email address to which the test email is sent.

Email Subject Line
The Email Subject Line field is the subject of the test email.

Email Message
The Email Message field is the body of the test email.

Display Verbose Logging in Results
The Display Verbose Logging checkbox enables a detailed log of the mail process. This allows for troubleshooting if sending the email fails.

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