TechDEP

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The legacy Trac 4.0 version of TutorTrac/AdvisorTrac/FitnessTrac is no longer receiving updates and will be end-of-life in 2025. Click here to schedule a TracCloud demo or reach out to sales@go-redrock.com for migration pricing or contract details.

Click here or expand to see what's new in TracCloud

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New, easy to use interface
TracCloud features a modern, easy to use, and mobile-friendly interface, allowing you to easily find and manage your data as you need. Students, staff, and faculty will have a much easier time navigating through the system and accessing the data they need. The new dashboard offers many easy to access widgets to view and manage your data.

New Features
Export almost any report into Excel. Static and dynamic QR codes for touchless-kiosk environments. Unlimited custom data fields in student records, visits, appointments, and more. Customizable views of listing pages. Student timelines. Twig and HTML-supported emails and system messages. Customizable log listing and kiosk views. Center descriptions. New reports. Student success plans as a new module, along with work plans for staff. The full list of changes couldn't fit in this article, and more is being added all the time. Relating to the schedule specifically, you'll find a new appointments listing, availability badges, custom search appointment links and QR codes, unlimited customizable max appointment rules, asynchronous appointment support, and more.

Customizable
With Twig support, you can personalize system messages, upcoming appointment lists, emails, and more based on the users who are viewing/receiving them. From simple changes like greeting the user by name to completely changing an email based on if the related appointment was in-person or online, in a certain center, for a certain reason, even if a certain custom field in the student's profile has a specific value. This extends to the log listing and kiosks as well, where you can add or remove fields, rearrange the data that's displayed, and add custom formatting with HTML and Twig.

Faster
Rewritten from the ground up hosted on AWS, using a MySQL database, TracCloud is faster in every way. This performance increase compared to Trac 4.0 can be noticed throughout the entire system, with reports being especially improved. Even the biggest reports in TracCloud load within a few seconds.

Migrate Existing Data
Migrate your existing data from Trac 4.0, allowing you to pick up right where you left off. We'll work with you to plan out your migration, coordinating with your IT, and training your system administrators to get you started in TracCloud.

Click here to schedule a TracCloud demo!

Tech Documentation

• Installation

• Windows DEP

• Service Setup

• TLS Encryption

• Mail Server

• SSO Authentication

• Data Imports

• Barcode Scanners

• Trac 4.0 Updates

• Migrating to TracCloud

Data Execution Prevention (DEP)

In Microsoft Operating System environments, your Trac product may be prevented from executing by Windows' implementation of Data Execution Prevention (DEP). In its focus on security, Microsoft has implemented stronger defaults and privilege reduction on services that prevents your Trac System application from executing. Resolving this issue is just a matter of adding your Trac System as an exception in DEP properties.

What is DEP?

Data Execution Prevention (DEP) is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running on a system. The primary benefit of DEP is to help prevent code execution from data pages.

Symptoms

Without creating an exception, when DEP is enabled, your Trac System will immediately be shut down after you attempt to start it. If you have just installed your Trac System application and are unable to run the program, it is most likely due to DEP settings.

How do I set my Trac application as an Exception?

To make the necessary changes, you must be an administrator on the server and logged in as such.

Right click the start menu icon, select "System"
From the System window, select "Advanced system settings" on the left side
From the Advanced tab, select Performance Settings
From the Data Execution Prevention tab, select "Add..."
Navigate to your Trac System .exe file*, select it, and choose "Open"
Click Apply to apply your changes, then Ok to exit the window.

*Typically located in C:\<TracProduct>\ and named Advisor.exe, TutorTrac.exe, etc.

Your server may require a restart to put the settings into effect.

TechDEP

From Redrock Wiki

Tech Documentation