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...ertical-align:top; font-size:160%; color:#7c1911; " | '''Connect to a Mail Server''' <HR> ...need to configure a third-party application called email relay on the host server. Email Relay allows the Trac System to accept anonymous, SMTP connections,

...ad that zip file to our SFTP server. If you don't have access to your SFTP server yet, reach out to your assigned Redrock contact. This entire page only appl

...standard SMTP servers. Redrock Software can assist in setting up your mail server if preferred, instructions for both options can be found below. Alternatively, our hosted TracCloud Mail Server service can be provided at an additional cost. In this case, we will provid

...ith your IT department to connect with someone who has admin access to the server. ...that's not available, by screen-sharing with someone who has access to the server. That way we can request keyboard/mouse control to begin updates.

...nt-size:160%; color:#7c1911; " | '''Connect to an LDAP or Active Directory Server''' <HR> ...the correct configuration to Bind a user to your LDAP or Active Directory server.

...vertical-align:top; font-size:160%; color:#7c1911; " | '''Installation and Server Options''' <HR> ...ac application can run on any Windows Operating System 2012 or newer. Your server should have a minimum 2GB RAM and 5-15GB available space. Your installation

...run as a service, your Trac application will also properly quit when the server computer is restarted, and then your Trac application will start automatic

'''[[TracCloudTechMail|{{#fas:envelope}} Mail Server]]''' By configuring TracCloud with a Mail Server, you gain the ability to send automated and manual emails. This would inclu

...le certificate and key to us. The cert and key can be uploaded to our SFTP server (same location as your import files). We are unable to provide CSR/.req fil ...3rd party application (like Stunnel) may be installed on your Trac System server. The latter is what we at Redrock are able to offically support.

...tomated Events tab provides an interface to automate various events on the server. There are some standard events already set up and others can be customized ...ulls data from the import files placed in C:\TutorTrac\Import\ (or our FTP server), and imports it into the Trac System.

...0%; " | To make the necessary changes, you must be an administrator on the server and logged in as such. '''Your server may require a restart to put the settings into effect.'''

...| System Prefs contains several global system preferences, including mail server settings, student permissions, document types, and many more specific setti ...ct settings to connect your Trac system to your college or university mail server to send emails.

...ation between your campus authentication server and the Redrock SAML Proxy server. *LDAP Server address

<b>2023-11-01</b> - TracCloud job server limitations, email address errors, and time zone issues. Resolved at 8:40am <b>2023-10-27</b> - TracCloud job server limitations, causing automated emails and processes to run late.

...ils from your Trac System. This may involve your IT department if the Mail Server has not been set up. ...ndle all outgoing mail from The Trac System. This needs to be an SMTP mail server in order to work properly. Also, the email address that your students will

Alternatively, we can also pull student photos from our SFTP server or from a URL. For the latter, we can use a string such as <b><nowiki>https

*Trac Server MUST have the ability to make outbound http/https connections to “msgtrac *Trac Server MUST have the ability to receive incoming http/https connections from 63.22

...| System Prefs contains several global system preferences, including mail server settings, student permissions, document types, and many more specific setti ...Trac system. The Mail Server Address can be set here, as well as your mail server Email Address. You can choose to send emails for missed appointments as wel

...tps://wiki.go-redrock.com/index.php/TracCloudTechMail Setting up your mail server] ...tps://wiki.go-redrock.com/index.php/TracCloudTechMail Setting up your mail server]

...the correct configuration to Bind a user to your LDAP or Active Directory server.<br /> ...tem's Import folder on the server itself or upload these files to our SFTP server (if hosted). We will then work with you to determine an automatic import sc

...', if "Convert Date/Time to GMT" isn't working for you, it's possible your server isn't allowing TutorTrac to read/write an offset file. This preference can

=====Can the server be assigned a DHCP IP Address?===== No, the Trac application requires a static server IP Address. The IP Address is used to check your installation code and also

...t files will be uploaded to our SFTP server. The IP addresses for our SFTP server are listed below if you need to whitelist them.

'''''Time Zone Difference From Server: (___) hours'''''<BR /> ...our Server is in EST and your Center in CST, the Time Zone Difference FROM Server would be = (-1).

..., we will need to work with your IT department who has admin access to the server the Trac Application is on. From there we will need to work via screenshare

...c product. When considering your card reader options, be sure to check the server requirements and compatibility with your web browsers and Student ID cards.

Execute to begin the import process on the server.

Note: TextAlerts requires that your [[TracCloudTechMail|mail server]] be able to send to email-to-SMS addresses, e.g., 5551234567@tmomail.net.

:*Server Address

'''Step 1. Have your IT upload the new Student and Course Files to your server, or the SFTP site if hosted'''

:Added ability for server to require session cookies be secure (using a preference). ...l device and is sent to sever when the visit concludes (rather than having server track the start time for each start of visit).

...nt Export utility comes in. The exports will be made available on our SFTP server (same location that you're uploading import files to). You have a few confi

...ime to GMT" isn't working for you in Starfish settings, it's possible your server isn't allowing TutorTrac to read/write an offset file. This preference can

...oking to start using TracCloud's email capabilities, but don't have a Mail Server setup yet? Start here.

...matically use the default Trac System email address. However, if your mail server allows you to send mail from alternate addresses, you can specify the email

<br> - Fixed added server level protection against students attempting to book an appointment after t <br> - 50% more request throughput per server