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Revision as of 10:27, 15 August 2019

Newsletters

Modules

Text Alerts
Mobile View
SurveyTrac

Staff

Updating your Trac System
Preparing for a Semester Switch
Setting up Appointment Emails
Logging in as Different Users
Custom Student Fields
Creating Custom Questions
Consultant Setup
Deactivating Consultants
Creating Lists and Watchlists
Creating Student Profiles
Notices

Schedule

Appointment Rules: Days
Appointment Rules: Weeks
Appointment Rules: Same Types
Center and Reserve Blocks

Visits

Appointment Tolerance
Kiosk Options
Auto Termination Function
Meeting with Students Remotely


Testing Accounts As The System Administrator

Do you wonder if your staff has all the access they need in the Trac System to help book appointments or log students in? Or if your consultants have too much access to student information?

With the “Login As User” feature you can log in as any account in the Trac System to confirm their setting are correct or even help troubleshoot an issue from their point of view without requiring a password!


In this week’s Newsletter we will discuss how to use the “Log in As User” feature in your Trac System.


First you will need to be a System Administrator and you will need the username of the user you want to log in as to see the Trac System from their perspective. To access the “Login As User” feature, go to the Trac Navigation > Tracman Icon > Utilities and Prefs > Custom Utility Tab > Advanced > Login as User > in the ‘User Type’ select one of the following:

  • Student
  • Consultant
  • Faculty
  • User


Now in the "User Login" > enter the Username > then click “Execute.”


TestingAccount1.png


Now you will be signed out of your System Administrator account and sign in as the user, in this example we are going to be signed in as a Student and the students name will appear in the browsers tab at the top.


TestingAccount2.png


More Questions?


We hope that you find this newsletter helpful and as always if you have any questions on this or any other features, please feel free to let us know by going to https://helpdesk.go-redrock.com and submitting a ticket.

Thank you for your continued support!